William Taylor
Eugene
Summary
Operations-focused student leader with experience in recreation center management, staff supervision, customer service, and project-based strategic planning. Proven ability to manage high-traffic facilities, respond to incidents, lead teams, and present data-driven solutions. Strong background in operations, civic engagement research, and collaborative problem-solving through university and community-based projects.
Overview
6
6
years of professional experience
Work History
Operations Manager
University of Oregon Recreation Center
Eugene
09.2025 - Current
- Supervise and manage operations staff on shift in a high-volume university recreation facility serving students, faculty, and community members.
- Act as first responder to recreation center incidents and medical situations, ensuring patron safety and compliance with facility protocols.
- Oversee membership access, customer service, and entry security, maintaining a safe and welcoming environment.
- Serve as point-of-contact for escalated customer concerns, staff coordination, and operational decision-making during shifts.
Operations Specialist
University of Oregon Recreation Center
Eugene
06.2025 - 09.2025
- Supported daily recreation center operations including facility setup, patron assistance, and access control.
- Assisted with staff coordination, shift transitions, and incident documentation.
- Delivered consistent customer service while supporting smooth facility flow during peak hours.
Operations Attendant
University of Oregon Recreation Center
Eugene
09.2024 - 06.2025
- Provided front-line customer service, membership assistance, and facility monitoring.
- Ensured adherence to recreation center policies and safety standards.
- Supported daily operations in a fast-paced, student-centered environment.
Shift Manager
Nation 9 Sports Academy
Fairless Hills
09.2021 - 06.2023
- Managed facility operations while handling 200+ customers per shift during extended operating hours.
- Generated 15+ new recurring clients, contributing to monthly revenue growth through customer engagement and outreach.
- Independently opened and closed the facility 100+ times, overseeing cash handling, equipment setup, and facility security.
- Supervised operations to ensure safety, efficiency, and high-quality customer experience.
Referee
Lower Makefield Football Association
Yardley
09.2019 - 09.2022
- Managed conflicts between coaches, parents, and players, maintaining control in high-pressure environments.
- Officiated games for 200+ youth athletes, supporting skill development, sportsmanship, and fair play.
Education
Bachelor of Arts - Business Administration, Entrepreneurship, Economics
University of Oregon
Eugene, OR06.2027
Skills
- Microsoft Excel
- Customer service
- Team leadership
- Conflict resolution
- Operations coordination
- Facility management
- SQL
- Computer Hardware & Systems
- Data Analysis & Reporting
- Presentation Development
Awards
- Falcon Award, Pennsbury High School Lacrosse, 2023
- National Honor Society, Pennsbury High School, 2023
Relevant Project Experience
BA 308: Initiative to Balance Unequal Civic Participation in Eugene, Oregon, University of Oregon, Eugene, OR, Fall 2025, Team Member & Presenter - F.E.R.D.A. (Framework for Engagement, Research, Development, and Accessibility), Collaborated on a semester-long strategic initiative addressing declining civic participation and trust in local government., Conducted policy analysis, stakeholder research, and data interpretation using City of Eugene survey data and public records., Designed a multi-phase implementation plan focused on digital modernization, accessibility, and equitable public engagement., Proposed solutions including redesign of the Engage Eugene platform with mobile integration, multilingual access, and ADA compliance., Creation of a Student Civic Advisory Council to strengthen University of Oregon-City of Eugene collaboration., Hybrid in-person/virtual participation models and neighborhood-based outreach strategies., Developed budget projections, implementation timelines, and performance objectives spanning a seven-year horizon., Delivered a formal presentation to peers, clearly communicating research findings, solutions, and expected impact., Strengthened skills in project management, teamwork, public speaking, research synthesis, and strategic planning.
Leadership Experience
Varsity Captain - Lacrosse, Pennsbury High School, Yardley, PA, 01/01/22, 06/01/23, Led 60 student-athletes in practices, workouts, and competitive play., Collaborated with coaching staff to establish a positive team culture, resulting in two playoff appearances and increased program participation., Mentored younger players and coordinated team leadership on and off the field.
Timeline
Operations Manager
University of Oregon Recreation Center
09.2025 - Current
Operations Specialist
University of Oregon Recreation Center
06.2025 - 09.2025
Operations Attendant
University of Oregon Recreation Center
09.2024 - 06.2025
Shift Manager
Nation 9 Sports Academy
09.2021 - 06.2023
Referee
Lower Makefield Football Association
09.2019 - 09.2022
Bachelor of Arts - Business Administration, Entrepreneurship, Economics
University of Oregon