WILLIAM TAYLOR III
Irving,Texas
Summary
A highly motivated, driven professional seeking a position with an organization that will afford me the opportunity to utilize my solid work ethic, leadershipskills and dedication to providing exceptional customer service to attain the vision and goals of the company. Personable Produce Clerk excels at organizing merchandise and creating amazing product displays. Dedicated and driven with excellent history of defusing volatile customer situations quickly and effectively. Highly skilled in inventory management and stock rotation.
Overview
28
28
years of professional experience
Work History
Produce Clerk Associate
Krogers
04.2021 - 01.2023
- Recieve produce into inventory
- Control service supplies to minimum waste
- Meet all requirement of OHSA/EPA guidelines
- Locate and recieve shipment of produce
- Maintainthe produce inventory for auditing, accuracy and correct stocking levels
Auto Parts Associate
Carmax
11.2017 - 03.2020
- Recieve parts into inventory
- Control service supplies to minimum waste
- Meet all requirement of OHSA/EPA guidelines
- Locate and recieve shipment of parts
- Maintainthe parts inventory for auditing, accuracy and correct stocking levels
Customer Service Representative
Warrantech
03.2014 - 08.2017
- Ultilize remote work instructions for accurate case processing
- Maintaining accurate data in company systems and databases
- Responding to customer inquiries and working with manufacturers to provide customers with timely resolutions
- Providing assistance to customers submitting documentation for warranties for various products
Customer Service Representative
Ambit Energy
01.2010 - 02.2014
- Assisted customers in selecting environmentally friendly energy options for their home or business
- Maintained and input accurate data in company databases
- Meet and exceeded sales quotas and departmental goals
- Promptly responded to general inquiries from customers via telephone, email or fax
Customer Service Representative
Sam’s Club
01.2010 - 02.2013
- Restocked and maintained inventory
- Operated forklift and training new staff members
- Distributing and unloading new inventory
- Processed bi-weekly inventories and yearly audits
Shift Manager
Garfield Restaurant
01.2010 - 02.2013
- Organized staff work schedules and shifts
- Ensured that all equipment is used correctly and cleaned properly
- Developed strong relationships with clientele and earned reputation for delivering exceptional dining experience
- Managed high traffic restaurant clientele
- Advised senior management regarding staff needs and personnel issues
Tech Support/ Trainer/Subject Matter Expert
Verizon Wireless
01.2000 - 08.2009
- Furnished superior customer service to ensure customer loyalty and satisfaction
- Analyzed, probed and corrected issues with the network
- Responsible for Troubleshooting handset issues and resolved escalated customer service issues
- Hired, trained, scheduled and supervised approximately 30 employees
- Setup training manuals and coordinating orientations for approximately 150 new hires
- Led assigned representatives in new training modules
Technical Director
Sage Mont Church
01.2003 - 02.2009
- Oversaw the maintenance and operation of a camera, camera shadier, switchboard, graphics and production setup
- Maintained and organized the inventory in the equipment storage room
- Troubleshot technical problems quickly and efficiently to recover the planned program
- Served as a liaison between other ministries requiring the use of audio and video resources to ensure technology was utilized effectively to enhance the worship experience
Out Patient Care Rep (Pediatric Unit)
UTMB Galveston
01.1995 - 02.1996
- Provided comfort with literature, games and interaction to facilitate patient recovery
- Maintained, organized the inventory for the department
Education
Petrochemical Processing Operations Certificate -
College of the Mainland
Texas City, Texas12.1995
Skills
- Hiring and supervising staff
- Leadership and coaching
- Time-management
- Inventory management
- Forklift operation
- OSHA Regulations
- Typing (40 wpm)
- Microsoft Office Applications
- Customer Service
- Strong Work Ethic
- Stock Rotation
- Packaging and Labeling
- Cleaning and sanitation
- Cleanliness and sanitation
- Pallet Jack Operation
- Food Preparation
- Box Cutter and Pallet Jack Safety
- Display Setup
- Sanitation Standards
- Quality Control
- Product Stocking and Storage
- Product restocking
- Positive Attitude
- Stock replenishment
- Regulatory Compliance
- Retail Merchandising
Community Service
- Sage Mont Church, Houston, Texas, Technical Director, 01/01/03, 02/28/09, Oversee the maintenance and operation of camera and production setup, Maintain and organize the inventory in the equipment storage room, Troubleshoot technical problems quickly and efficiently, Serve as a liaison between ministries requiring audio and video resources
- UTMB Galveston, Galveston, Texas, Out Patient Care Rep (Pediatric Unit), 01/01/95, 02/28/96, Provide comfort with literature, games and interaction to facilitate patient recovery, Maintain and organize the inventory for the department
References
Available upon request
Timeline
Produce Clerk Associate
Krogers
04.2021 - 01.2023
Auto Parts Associate
Carmax
11.2017 - 03.2020
Customer Service Representative
Warrantech
03.2014 - 08.2017
Customer Service Representative
Ambit Energy
01.2010 - 02.2014
Customer Service Representative
Sam’s Club
01.2010 - 02.2013
Shift Manager
Garfield Restaurant
01.2010 - 02.2013
Technical Director
Sage Mont Church
01.2003 - 02.2009
Tech Support/ Trainer/Subject Matter Expert
Verizon Wireless
01.2000 - 08.2009
Out Patient Care Rep (Pediatric Unit)
UTMB Galveston
01.1995 - 02.1996
Petrochemical Processing Operations Certificate -
College of the Mainland
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