Summary
Overview
Work History
Education
Skills
Timeline
Generic
William Terrell

William Terrell

800 Hertford St
Greensboro,NC

Summary

Compassionate and dedicated CNA with extensive experience at RHA Health Services LLC, skilled in patient assessments and feeding assistance. Enhanced patient satisfaction through emotional support and effective communication, ensuring optimal care. Proven ability to collaborate with healthcare teams, promoting a safe and nurturing environment for individuals with diverse needs.

Ability to learn at a rapid level, skilled at machine operations, shipping and receiving. Passed experience (factory jobs) not listed are General Cable, Euromatic Plastic, Purolator Filtration ,Landway Roofing, and Chanel Master early 90'.

Overview

25
25
years of professional experience

Work History

CNA

Friends Homes
02.2017 - 05.2025
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Salesperson

Greensboro Vrbo and News
01.2014 - 01.2016
  • Worked to build relationships with customers and built potential for additional sales.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.

Sandwich Artist

Subway
11.2008 - 12.2012
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Trained team members to prepare sandwiches and other items according to instructions.

Crew Member

Wendy's
01.2007 - 01.2008

Enhanced customer satisfaction by consistently meeting service quality benchmarks. Cook, using the grill and the fry cooker to cook product properly, grilled chicken,burgers, french fries , fish, etc.

-Making burgers as specified and salads for the other shifts.

-Cleaning the store at closing , filtering the fry cooker , the grill, and the frostie machine.

-Assist customer at the drive up window in a fast and timely manner

Nursing Assistant

RHA Health Services LLC
06.2000 - 01.2004
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Identified and reported unsafe situations to maintain adherence to safety protocols.
  • Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
  • Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
  • Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Documented care actions by completing records and logs in medical software system.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Enhanced patient recovery with diligent wound care and infection control practices.
  • Coordinated with dietary staff to ensure patient nutritional needs were met, promoting overall health.
  • Administered medications according to prescribed schedules, contributing to effective treatment outcomes.
  • Supported patient mobility, reducing risk of falls and facilitating physical therapy exercises.
  • Adapted care approaches to meet diverse needs of patients, respecting cultural and personal preferences.
  • Improved patient comfort and safety by assisting with daily living activities, such as bathing and dressing.
  • Bolstered patient satisfaction, offering compassionate support and addressing individual needs.
  • Maintained detailed patient records, ensuring accurate documentation of care and treatment plans.
  • Assisted with diagnostic procedures, ensuring patient comfort and compliance with medical protocols.
  • Supported end-of-life care, offering emotional support to patients and families during difficult times.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Supported needs of Number+ residents under long-term care.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Transported patients between rooms and appointments or testing locations.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Documented patient information and care activities in electronic health record.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Monitored vital signs for changes in patient health, providing timely updates to nursing staff.
  • Streamlined communication between healthcare teams by coordinating patient schedules and updates.
  • Optimized inventory management for medical supplies, preventing shortages and supporting patient care.
  • Facilitated patient education on self-care practices, empowering individuals in their recovery process.

Education

CNA Certificate - Certification

Gifford Technical Community College
Greensboro, NC
10.2016

High School Diploma - General Studies

J.B. Hunt High School
Wilson, NC
06.1994

Skills

Inpatient care

Timeline

CNA

Friends Homes
02.2017 - 05.2025

Salesperson

Greensboro Vrbo and News
01.2014 - 01.2016

Sandwich Artist

Subway
11.2008 - 12.2012

Crew Member

Wendy's
01.2007 - 01.2008

Nursing Assistant

RHA Health Services LLC
06.2000 - 01.2004

CNA Certificate - Certification

Gifford Technical Community College

High School Diploma - General Studies

J.B. Hunt High School
William Terrell800 Hertford St