Summary
Overview
Work History
Education
Skills
Websites
Timeline
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William Terry

Oak Lawn,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Tier 1/2 TechSquad

Guaranteed Rate
Remote, IL
06.2022 - 10.2022
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Documented support interactions for future reference.
  • Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
  • Identified and immediately resolved issues with network devices.
  • Participated in available trainings to improve software knowledge.
  • Developed automation based powershell scripts to assist with: user machine backups, O365 group/team automation handling, certificate signing, Active Directory information retrieval, network event handlers.

Help Desk Support 2

C&K Trucking
Chicago, IL
01.2022 - 06.2022
  • Removed malware, and other threats from laptops and desktop systems via SentinelOne.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Configured hardware, devices and software to set up work stations for employees.
  • Installed new desktop systems and migrated data to new machines.
  • Walked user through series of steps to determine problem and implement likely solution.
  • Responded to inquiries by phone, email and walk-up requests.
  • Setup offices and conference rooms.
  • Tested new software and hardware prior to deployment.
  • Assisted in development of system security protocols.
  • Generated reports to track performance and analyze trends.
  • Managed mobile devices via Knox MDM.
  • Created application for help desk to auto factory data reset mass amounts of mobile devices when needed via USB connection.

Software Developer

O&M Electronics
Oak Lawn, IL
05.2019 - 09.2021
  • Participated in software field testing to verify performance of developed projects.
  • Planned and developed interfaces that simplified overall management and offered ease of use.
  • Updated old code bases to modern development standards, improving functionality.
  • Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
  • Discussed issues with team members to provide resolution and apply best practices.
  • Developed software for desktop and mobile operating systems.

Education

Network Security Specialist - Computer And Information Systems Security

Moraine Valley Community College
Palos Hills, IL

Salesforce Administrator Certification - Information Technology

Talent Stacker
Current

Skills

  • C# NET Framework
  • PowerShell
  • C Programming
  • Python
  • Windows Internals
  • Reverse Engineering
  • IOS Automation
  • Android Automation
  • Office 365
  • Active Directory
  • ServiceNow
  • ManageEngine
  • Salesforce

Timeline

Tier 1/2 TechSquad

Guaranteed Rate
06.2022 - 10.2022

Help Desk Support 2

C&K Trucking
01.2022 - 06.2022

Software Developer

O&M Electronics
05.2019 - 09.2021

Network Security Specialist - Computer And Information Systems Security

Moraine Valley Community College

Salesforce Administrator Certification - Information Technology

Talent Stacker

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William Terry