Summary
Overview
Work History
Education
Skills
Certification
References
References
Timeline
Generic
William Terry

William Terry

Brockton,MA

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Dog Sitter

Rover.com
Brockton, MA
06.2023 - Current
  • Prepared and implemented customized schedules for individual canine clients, ensuring all needs were met.
  • Provided compassionate care to dogs of all breeds, ages, and temperaments.
  • Walked and exercised dogs in accordance with owner instructions.
  • Ensured that each dog was provided with food, water, and rest as needed.
  • Maintained a clean and safe environment while caring for the animals.
  • Observed behavior of animals to detect signs of illness or injury.
  • Assisted pet owners in training their dogs using positive reinforcement techniques such as clicker training and reward-based methods.
  • Communicated effectively with pet owners regarding their concerns or questions about the care of their animal companions.
  • Developed strong relationships with pet owners through consistent communication about their beloved companions.
  • Provided adequate attention and consistent oversight to vacationing pets to promote high level of care.
  • Provided seamless communication to inform pet owners of visits and pet status.

Non-Emergency Medical Driver

A&a Metro Transportation
Bridgewater, MA
03.2022 - 02.2023
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Checked vehicle after shift for damage.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Transported clients to specified destinations safely and on-time.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted in the transportation of patients to and from medical appointments.
  • Provided safe, timely and reliable non-emergency medical transportation services.
  • Maintained a clean vehicle interior and exterior at all times.
  • Responded promptly to calls for service from dispatch center personnel.

Bar Security

Barretts Ale House
West Bridgewater, MA
01.2022 - 06.2022
  • Resolved conflicts and restrained patrons from getting into fights.
  • Verified IDs for legal age prior to admission into premises.
  • Confirmed people were not visibly intoxicated prior to entering premises.
  • Administered crowd control and broke up disturbances without appearing threatening or intimidating.
  • Demonstrated awareness of liability issues and law by confirming legal drinking age and discontinuing service to intoxicated guests.
  • Utilized exceptional interpersonal skills to professionally diffuse altercations.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Patrolled crowds during events to preserve order and promote security.
  • Maintained high levels of alertness throughout shifts.

Security Officer

Windwalker
Canton, MA
10.2021 - 02.2022
  • Guarded restricted areas to prevent unauthorized entry.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Monitored premises and recorded activity in daily officer reports.
  • Verified photo IDs and tickets to allow guests passage.
  • Supervised property entrances and exits and monitored employee safety.
  • Wrote detailed reports regarding daily security activities and notable incidents.
  • Demonstrated strong attention to detail and accuracy when providing information to Security Management.

Security Guard

G4S Secure Solutions
Hingham, MA
09.2020 - 05.2021
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Investigated reported incidents to protect company assets.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • upheld the state of massachusetts covid-19 protocols

Pest Control Technician

Heritage Pest Control
Randolph, MA
09.2019 - 04.2020
  • Met with customers at residences and places of business to check on pest and rodent situations.
  • Adhered to safety procedures when applying pesticides to reduce exposure to people and animals.
  • Utilized appropriate protective gear and equipment during application.
  • Identified infestations and isolated sources with physical inspections of premises.
  • Set mechanical traps, baits and glue boards to remove pests from interior areas.
  • Identified pest issues, placed traps and bait and removed dead pests after extermination.
  • Detailed every job in well-written report, pointing out sanitation and structural issues that could result in pest activity.
  • Recognized for consistent quality service and efficiency.
  • Applied pesticides and other control strategies to manage pests.
  • Inspected buildings and facilities to determine appropriate pest control measures.

Driver

Barrett'sLyft
Boston, MA
01.2018 - 01.2020
  • Achieved consistently high customer scores due to exceptional service.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Documented daily mileage, gas and other data.
  • Transported riders to designated stops according to pre-determined schedules.

Driver

Uber
Boston, MA
01.2018 - 01.2020
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Achieved consistently high customer scores due to exceptional service.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Documented daily mileage, gas and other data.
  • Transported riders to designated stops according to pre-determined schedules.

Security Guard

SecurAmerica
Wellesley, MA
03.2019 - 08.2019
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Responded to medical emergencies before paramedic and law enforcement arrival.
  • Guarded restricted areas to prevent unauthorized entry.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Monitored premises and recorded activity in daily officer reports.
  • Verified photo IDs and tickets to allow guests passage.
  • Performed Concierge duties above and beyond.

Doorman

Tony C's
Boston, MA
07.2018 - 02.2019
  • Resolved conflicts and restrained patrons from getting into fights.
  • Verified IDs for legal age prior to admission into premises.
  • Confirmed people were not visibly intoxicated prior to entering premises.
  • Refused admission to known troublemakers.
  • Administered crowd control and broke up disturbances without appearing threatening or intimidating.
  • Demonstrated awareness of liability issues and law by confirming legal drinking age and discontinuing service to intoxicated guests.
  • Utilized exceptional interpersonal skills to professionally diffuse altercations.
  • Provided friendly and professional assistance to employees, visitors and customers
  • Maintained high levels of alertness throughout shifts.

Loss Prevention Officer

Moore Security And Services
Norfolk, MA
03.2018 - 07.2018
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.
  • Used computers and software to generate concise reporting.
  • Monitored employees entering and leaving property, inspecting parcels or packages.
  • Completed security forms to document losses of property or personal injury.
  • Prepared security reports to document and log theft, accidents and safety violations
  • Circulated among visitors, patrons and employees to preserve order and protect property.

Security Supervisor

Securitas Security Services USA
Norwood, MA
07.2017 - 01.2018
  • Supervised property entrances and exits and monitored employee safety.
  • Recorded required data for incident reports and files.
  • Provided security team leadership and contributed to on-call duties.
  • Managed security staff schedules for shifts, minimizing overtime costs.
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
  • Trained and managed staff of 10 associates.
  • Inspected posts and met with subordinates to outline tasks and responsibilities
  • Developed and implemented preventative measures against accidents, thefts and other risks.
  • Periodically reviewed existing policies and procedures and made recommendations to improve security.

Security Officer

Revere Hotel
Boston, MA
09.2015 - 09.2017
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Verified photo IDs and tickets to allow guests passage.
  • Observed patrons and customers to quickly address security situations.
  • Supervised property entrances and exits and monitored employee safety.
  • Demonstrated strong attention to detail and accuracy when providing information to Security Management.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.

Event Security Officer

SecurAmericaWindwalkerTeamOps
Foxborough, MA
05.2003 - 09.2006
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Intervened in fights and other conflicts to de-escalate situations with verbal or physical techniques.
  • Stayed in frequent communication with security and event staff to smoothly respond to concerns.
  • Monitored event activities to track schedule and prepare for crowd movements.
  • Provided friendly and professional assistance to employees, visitors and customers.

Education

GED -

Norton High School
Norton, MA

Skills

  • Safety protocols
  • Decision-making
  • Conflict resolution
  • Driving and transportation

Certification

  • First Aid Certified
  • Crowd Control Certified
  • T.I.P.S. Certified

References

  • References available upon request

References

References available upon request.

Timeline

Dog Sitter

Rover.com
06.2023 - Current

Non-Emergency Medical Driver

A&a Metro Transportation
03.2022 - 02.2023

Bar Security

Barretts Ale House
01.2022 - 06.2022

Security Officer

Windwalker
10.2021 - 02.2022

Security Guard

G4S Secure Solutions
09.2020 - 05.2021

Pest Control Technician

Heritage Pest Control
09.2019 - 04.2020

Security Guard

SecurAmerica
03.2019 - 08.2019

Doorman

Tony C's
07.2018 - 02.2019

Loss Prevention Officer

Moore Security And Services
03.2018 - 07.2018

Driver

Barrett'sLyft
01.2018 - 01.2020

Driver

Uber
01.2018 - 01.2020

Security Supervisor

Securitas Security Services USA
07.2017 - 01.2018

Security Officer

Revere Hotel
09.2015 - 09.2017

Event Security Officer

SecurAmericaWindwalkerTeamOps
05.2003 - 09.2006

GED -

Norton High School

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