William Terry
Covington
Summary
With over 16 years of professional experience, I began my career in management in 2005. Successfully managing a small retail shop, I pursued further education and graduated in 2012 with an associate degree in applied Mortuary Science. I am also a licensed cosmetologist with a background in salon management. Throughout the past eight years, I have excelled in management roles within funeral homes and mortuary services. My ability to learn quickly and adapt to new policies and procedures seamlessly is one of my most valuable assets. Additionally, I possess expertise in inventory management, profit and loss analysis, and driving business growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Funeral Director/Crematory Operator
Smart Cremation
09.2024 - Current
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Upheld legal compliance with local regulations regarding cremations.
- Managed financial transactions and record-keeping with accuracy and confidentiality.
- Continuously updated industry knowledge by attending professional workshops, conferences, and seminars.
- Maintained meticulous records in compliance with state regulations, ensuring legal and ethical standards were met.
- Advocated for needs and wishes of bereaved families, ensuring their voices were heard and respected throughout planning process.
- Operated advanced cremation equipment with precision, resulting in consistently high-quality services.
Care Center Manager
Munford Funeral Home
02.2021 - 08.2024
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Managing Funeral Director
Twin Oaks Memorial Gardens & Funeral Home
11.2018 - 02.2021
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Developed strong relationships within the community through outreach initiatives and networking events.
Mortuary Manager
Affordable Cremation Society & Mortuary Service
05.2017 - 11.2018
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Coordinated the transportation of medical science donors, ensuring timely dispatch and compliance with regulatory standards.
- Performed embalming and cremation services, adhering to industry standards and regulations.
- Arranged funeral and memorial services with families, maintaining compliance with all legal documentation requirements.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
Associate of Applied Science - Mortuary
East Mississippi Community College
Scooba, Mississippi05.2012
Skills
- Regulatory compliance
- OSHA regulations
- Pricing structures
- Compassionate communication
- Mortuary operations
- Licensed funeral director and embalmer in Tennessee
- Time management abilities
- Cremation services
- Staff scheduling
- Body preparation
- Licensed cosmetologist
- Teamwork and collaboration
Certification
- Certified Crematory Operator (CCO) - International Cemetery, Cremation and Funeral Association (ICCFA).
Timeline
Funeral Director/Crematory Operator
Smart Cremation
09.2024 - Current
Care Center Manager
Munford Funeral Home
02.2021 - 08.2024
Managing Funeral Director
Twin Oaks Memorial Gardens & Funeral Home
11.2018 - 02.2021
Mortuary Manager
Affordable Cremation Society & Mortuary Service
05.2017 - 11.2018
Associate of Applied Science - Mortuary
East Mississippi Community College
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