William Thigpen
Santa Maria,CA
Summary
Hardworking and enthusiastic candidate trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Cook
Cubanissimo Cuban Coffee House & Cafe
09.2022 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Managed opening and closing shift kitchen tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Digital shopper
Walmart, Loader
04.2020 - 07.2022
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Forklift Loader Operator
Dorman Products
03.2019 - 02.2020
- Packed items into appropriate containers for shipment.
- Removed orders from storage, wrapped, and staged for shipments.
- Communicated with floor managers to determine merchandise placement.
- Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
Cook
Golden Corral Corporation
05.2017 - 12.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Product Specialist/Sales
Global Call Center Solutions
05.2017 - 07.2018
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and delivered engaging sales presentations to convey product benefits.
Crew Member
Wendy's Restaurant
09.2015 - 11.2016
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
Baker
GiGi's Cupcakes
10.2014 - 08.2015
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Managed customer service operations, including taking orders and resolving complaints.
- Cleaned and maintained kitchen equipment and oven.
- Followed food safety standards when handling ingredients.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Education
High school diploma or GED -
Cumberland Hall School
Skills
- Food Presentation Talent
- Menu Marketing Expertise
- Garnishing and Plating
- Attentive to Detail
- Quality Assurance and Control
- Dish Preparation
- High-Volume Production Capabilities
- Safe Food Handling Procedures
- Pallet Construction
- Material Packaging
- Freight Counts
- Shipping Operations
- Dock Operations
- Equipment Inspection
- Order Picking and Processing
- Material Handling
- Loyalty Programs
- Proper Staffing
- Guest Experiences
- Personalized Support
- Bagging Items
- Cash Counting
- Team Goals
- Personal Shopping
- Effective Multitasking
- Cash Register Systems
- Guest Satisfaction
- Food Handling Standards
- Stocking and Replenishing
- Bathroom Servicing
- Menu Presentation
- Guest Flow
- Corrective Actions
- Order Accuracy
- To-Go Order Preparation
- Cash Handling
- Cash Register Operations
- Table Preparation
- OSHA Requirements
- Equipment Cleaning
- Organization and Categorization
- Loading and Unloading
- Providing Feedback
- Verbal and Written Communication
Timeline
Cook
Cubanissimo Cuban Coffee House & Cafe
09.2022 - Current
Digital shopper
Walmart, Loader
04.2020 - 07.2022
Forklift Loader Operator
Dorman Products
03.2019 - 02.2020
Cook
Golden Corral Corporation
05.2017 - 12.2018
Product Specialist/Sales
Global Call Center Solutions
05.2017 - 07.2018
Crew Member
Wendy's Restaurant
09.2015 - 11.2016
Baker
GiGi's Cupcakes
10.2014 - 08.2015
High school diploma or GED -
Cumberland Hall School
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