William Thomas
Sanford,NC
Summary
Results-driven project and operations leader specializing in fuel logistics and business continuity. Managed complex budgets and timelines while collaborating with procurement and maintenance teams. Experienced in sales, contract negotiation, and CRM management, with a focus on building client relationships and driving sales strategy. Proficient in crisis planning and dispatch coordination, ensuring smooth operations in critical fuel delivery.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Senior Fuel Quality Sales Specialist
Gaines Oil Company
Goldston, North Carolina
11.2022 - 05.2026
- Developed and implemented sales strategies to increase customer base.
- Prepared detailed quotations for commercial and retail buyers to facilitate informed purchasing decisions
- Negotiated prices and set up contracts to finalize sales agreements.
- Cultivated strong relationships with Gaines Oil clients through proactive and responsive service, fostering loyalty
- Built strong relationships with key accounts through regular visits and follow-ups.
- Managed customer accounts for fuel polishing division
- Resolved customer concerns about product availability and pricing
- Ensured high-quality service delivery to enhance customer satisfaction. to everyone in order to provide ample sales opportunities.
- Developed customized presentations for potential customers to effectively communicate product benefits and drive interest.
- Participated in trade shows, conferences, and networking events to expand professional connections.
- Coordinated with dispatch on delivery schedules
- Performed data entry into the CRM system including account information and sales activity logs.
- Set up meetings with potential clients and listen to their wishes and concerns.
Disaster Management Professional
Gaines Oil Company
Goldston, North Carolina
06.2017 - 05.2026
- Developed disaster response plans for fuel supply and fueling capability during emergencies, ensuring readiness for hurricanes, floods, winter storms, power outages, and threats to fuel pipeline operations.
- Coordinated logistics for deploying assets and personnel, streamlining response efforts during disasters.
- Identified resources needed for recovery operations after a catastrophe has occurred.
- Oversaw maintenance of emergency supplies and response equipment, ensuring availability of recovery resources when needed.
- Supported business continuity planning for fuel supply and critical operations.
- Trained staff on spill response, evacuation routes, and emergency actions.
- Led crisis communications with management, responders, and regulatory contacts.
Senior Project Manager
Gaines Oil Company
Goldston, North Carolina
06.2019 - 11.2022
- Managed project budgets, scopes, and timelines for Gaines Oil Company initiatives.
- Managed project scope, timeline and budget in alignment with company objectives.
- Oversaw project lifecycle, including identifying new opportunities, creating quotes and estimates, negotiating contracts, awarding subcontracts, managing operations, and ensuring timely completion of payments and receipts.
- Reviewed and assessed project plans, permits, and work orders to ensure compliance and project viability.
- Resolved project issues with procurement, operations, and maintenance departments.
- Identified and pursued new project opportunities through targeted market research and strategic networking.
Fuel Polishing Division Manager
Gaines Oil Company
Goldston, North Carolina
06.2017 - 06.2019
- Directed fuel quality program, fuel polishing and fuel tank cleaning program, and fuel system repairs and updates
- Trained and supervised fuel polishing personnel
- Recruited, interviewed, and hired employees; implemented a mentoring program to enhance team engagement and feedback.
- Managed division expenditures and accounts payables to ensure financial accuracy and accountability.
- Using QuickBooks software, vetted and established new customers, prepared invoices and ensured invoices submitted to customers in a timely and accurate manner
- Conducted quoting for potential work and secured purchase orders upon quote acceptance, facilitating project initiation.
Self-Employed
Joel's Contracting Service
Sanford, NC
06.2015 - 10.2017
- Provided comprehensive handyman services to address diverse home repair needs
Administrative Assistant-Fuel Polishing
Gaines Oil Company
Goldston, North Carolina
10.2016 - 06.2017
- Developed and maintained databases for tracking and recording customer data, ensuring accuracy and accessibility.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Coordinated with vendors, contractors, and professional services to manage orders, direct activities, and communicate instructions effectively.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Sought methods to enhance daily operations, client communications, recordkeeping, and data entry for improved efficiency.
Fuel Polishing Technician/Sales Associate
Petroleum Recovery Services
Charleston, South Carolina
01.2011 - 06.2015
- Perform fuel polishing on belly, aboveground, and underground fuel tanks
- Prepared field reports analyzing fuel samples and recommending remedial actions.
- Sampled belly, aboveground, and underground fuel tanks
- Estimated labor and material costs for projects, articulating value to clients.
- Conducted sales calls to engage potential customers and assess their needs.
Production Engineer
System Plast/Solus
Sanford, NC
04.2006 - 01.2011
- Supervised the entire production process and prepared proper documentation for dispatch.
- Reviewed product designs for manufacturability, ensuring alignment with production capabilities.
- Investigated quality issues and proposed corrective actions, improving product reliability.
- Collaborated with team members to streamline processes and improve overall performance.
- Facilitated relocation of two facilities by organizing logistics and timelines.
Education
Associate of Science - Mechanical Engineering
Central Carolina Community College
Sanford, NC06-1994
High School Diploma -
Lee County Senior High
Sanford, TX06-1978
Skills
- Quotation preparation
- Contract negotiation
- Sales presentations
- Account management
- Lead generation
- CRM management
- Salesforce management
- Project coordination
- Supply chain management
- Attention to detail
- Effective communication
- Customer service and care
- Time management
Certification
- Certified Aboveground Tank Inspector
- Certified Healthcare Contractor
- Certified Ceramic Lab Technician
Accomplishments
- Academically Talented Recognition - Lee County High School
- Deans List - Central Carolina Community College
- Employee of the Year - Cary Reconstruction Company
- Employee of the Year - Gaines Oil Company
Timeline
Senior Fuel Quality Sales Specialist
Gaines Oil Company
11.2022 - 05.2026
Senior Project Manager
Gaines Oil Company
06.2019 - 11.2022
Disaster Management Professional
Gaines Oil Company
06.2017 - 05.2026
Fuel Polishing Division Manager
Gaines Oil Company
06.2017 - 06.2019
Administrative Assistant-Fuel Polishing
Gaines Oil Company
10.2016 - 06.2017
Self-Employed
Joel's Contracting Service
06.2015 - 10.2017
Fuel Polishing Technician/Sales Associate
Petroleum Recovery Services
01.2011 - 06.2015
Production Engineer
System Plast/Solus
04.2006 - 01.2011
Associate of Science - Mechanical Engineering
Central Carolina Community College
High School Diploma -
Lee County Senior High