William Thompson
Detention Officer
Lake View,NY
Summary
Progressive Detention Officer familiar with coordinating and monitoring the safety and well-being of inmates. Adept at collecting DNA, performing suicide screenings and conducting the booking and releasing of inmates. Over [Number] years of experience working in the criminal justice field. Dependable Detention Officer accomplished enforcing institution rules and supervising the daily activities of over [Number] inmates. Adept at thoroughly inspecting the premises for contraband and unsanitary conditions, performing specimen collections and processing inmates. Communicative and just with sound knowledge of inmates' rights. Focused Correctional facilities professional versed in maintaining safety and order in high-tension environments. Completes head counts and cell inspections to meet objectives and promote continuous safety. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Detention Officer
Akima Global Services
Batavia, NY
03.2023 - Current
- Supervised inmates during day-to-day activities.
- Conducted regular safety inspections of all equipment used by staff members or inmates.
- Coordinated with other law enforcement agencies regarding criminal investigations involving detainees.
- Instructed inmates in work assignments and explained tasks.
- Served meals in a timely manner while enforcing mealtime regulations for inmates.
- Conducted fire, safety and sanitation inspections.
- Exercised surveillance and control over [Number] inmates.
- Supervised inmates during recreational activities, providing guidance when needed.
- Used appropriate means to discipline prisoners.
- Responded quickly and effectively to any medical emergencies that arose within the facility.
- Escorted inmates from one area of the detention center to another safely and securely.
- Performed head counts, checking cells for missing inmates.
- Transported inmates to court, doctor appointments and work sites.
- Guarded facility entrances to screen visitors.
- Maintained records of incident reports and daily logs to document inmate activity.
- Monitored inmate behavior to ensure compliance with facility regulations and procedures.
- Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
- Counseled inmates and responded to legitimate questions, concerns and requests.
- Served meals and dispensed medications to inmates.
- Patrolled areas within the detention center on foot or by vehicle to monitor security levels.
- Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
- Counseled inmates regarding their rights, privileges, rules and regulations of the facility.
- Enforced disciplinary action when appropriate according to established guidelines.
- Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
- Transported and escorted inmates to hospitals, court and other institutions.
- Participated in training sessions designed to improve job performance or learn new techniques.
- Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons.
- Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
- Took prisoners into custody and escorted to locations within and outside facility.
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
Assistant Store Manager
Eckerd Pharmacy
Cheektowaga, NY
08.2003 - 09.2023
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Structured HR consulting services to support clients during organizational developments and changes.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Organized weekly meetings with department heads to review progress on key objectives.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Implemented successful business strategies to increase revenue and target new markets.
- Maintained inventory by checking merchandise to determine levels.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Mitigated business risks by working closely with staff members and assessing performance.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Ensured compliance with all safety regulations throughout the store premises.
- Coordinated with vendors to secure product availability at competitive prices.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Armed Messenger
Loomis Armored
Cheektowaga, NY
02.2005 - 03.2010
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Assisted in maintaining inventory control records for all items received or dispatched from the facility.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Updated daily logs with information on mileage, damages and customer concerns.
- Documented items transported, recipient information and problems.
- Adhered strictly to all federal regulations pertaining to firearms use and storage.
- Answered customer questions on courier features of service, keeping customers informed about company and services.
- Operated company vehicles safely and responsibly while transporting goods between branches or customers' locations.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
- Maintained adherence to stringent delivery deadlines.
- Coordinated parcel delivery using strong time management skills.
- Maintained order at assigned posts using appropriate force as necessary.
- Sorted parcels according to delivery route.
- Quickly responded to customer inquiries to improve business relationships.
- Completed and submitted necessary fuel, truck inspection and mileage logs and paperwork after each shift.
- Performed additional duties as required by supervisor or management team.
- Communicated customer complaints, requests and feedback to company management.
- Reported any incidents or irregularities that occurred during shift assignments.
- Provided armed escort services for bank deposits and cash pick-ups from various locations.
- Drove and guarded armored vehicle transporting valuable assets.
- Documented pickups and deliveries and submitted reports after shift.
- Obtained official signatures and required payments for different types of deliveries.
- Guarded and transported valuable items in a safe and secure manner.
- Checked and secured package loads before deliveries.
- Trained new employees in security protocols and operations procedures.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Loaded vehicles, balanced loads, and secured items against loss or damage during transportation.
Store Manager
Walgreen's Pharmacy
Daytona Beach, FL
01.1997 - 11.2002
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Prepared staff work schedules and assigned team members to specific duties.
- Developed relationships with suppliers to negotiate better prices.
- Assessed operational efficiency of the store's departments.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed daily banking activities such as deposits and withdrawals.
- Resolved customer complaints in a timely manner.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
County Park Ranger
Erie County Parks Department
Buffalo, NY
06.1991 - 08.1996
- Educated visitors about conservation practices through interpretive programs.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Contributed to park ranger training and development by mentoring and assisting new team members with tasks.
- Participated in search-and-rescue missions when necessary.
- Responded to emergency situations such as medical aid or hazardous conditions.
- Conducted regular park patrols and monitored visitors for compliance with regulations.
- Provided assistance to visitors regarding park facilities, services, and programs.
- Supervised the maintenance of grounds, buildings, equipment, and supplies.
- Investigated complaints from visitors or staff related to park operations.
- Answered inquiries from visitors and provided information regarding park layout and history.
- Patrolled trails and enforced adherence to park safety rules and regulations to prevent injuries and accidents among visitors.
- Facilitated communication between park personnel, volunteers and public organizations.
- Controlled incoming and outgoing traffic during special events and directed drivers to parking lots.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Enforced park rules and regulations to maintain safety of visitors and staff.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Associate of Arts - Criminal Justice
Erie Community College
Buffalo, NY01-1993
Some College (No Degree) - Law Enforcement Administration
Daytona Beach Police Academy
Daytona Beach, FLSkills
- Defensive Techniques
- Security and Sanitation Checks
- Facility Monitoring
- Inmate Observation
- Surveillance
- Medical Emergencies
- Emergency Response
- Report Preparation
- Restraint Techniques
- Inmate Escorting
- Record Maintenance
- Key Control
- Inmate Supervision
- Records Maintenance
- Activity Supervision
- Firearm Safety
- Non-Violent Intervention
- Inmate Transport
- Incident Reporting
- Behavior Modification
- First Aid Certification
- Disciplinary Actions
- Cell Inspections
- First Aid and CPR Certified
- Armory and Key Control
- Trained in Defensive Tactics
- Firearms Training
- Excellent Problem Solver
- Equipment Operation
- File and Record Maintenance
- Booking Procedures
- Weapons Training
Certification
NYS Armed Guard Certification
Federal Firearms Qualified
NYS CDL Certifications
Timeline
Detention Officer
Akima Global Services
03.2023 - Current
Armed Messenger
Loomis Armored
02.2005 - 03.2010
Assistant Store Manager
Eckerd Pharmacy
08.2003 - 09.2023
Store Manager
Walgreen's Pharmacy
01.1997 - 11.2002
County Park Ranger
Erie County Parks Department
06.1991 - 08.1996
Associate of Arts - Criminal Justice
Erie Community College
Some College (No Degree) - Law Enforcement Administration
Daytona Beach Police Academy
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