William Thompson
Pensacola,FL
Summary
Driven professional with a proven track record in customer service and assistance, demonstrated during roles at 2D Sports and other reputable companies. Excelled in team collaboration and analytical thinking, enhancing customer satisfaction and loyalty through exceptional service and problem-solving skills. Adapted flexibly to high-demand environments, ensuring operational excellence and reliability.
Overview
2
2
years of professional experience
Work History
Cashier
2D Sports
03.2023 - Current
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Operated cash register for credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Outcast Tackle & Marine
03.2024 - 03.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Front Service Clerk
Publix
06.2022 - 07.2023
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- . Adapted well under pressure during high-volume hours or holiday seasons, consistently delivering prompt and courteous service to customers.
Education
High School Diploma -
Pensacola Catholic Highschool
Pensacola FL05.2025
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Reliability and punctuality
- Professionalism
- Team Collaboration
- Adaptable and Flexible
- Analytical Thinking
Timeline
Cashier
Outcast Tackle & Marine
03.2024 - 03.2024
Cashier
2D Sports
03.2023 - Current
Front Service Clerk
Publix
06.2022 - 07.2023
High School Diploma -
Pensacola Catholic Highschool
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