William Thompson
Harrisburg
Summary
Experience evangelizing and designing complex solutions leveraging both Agile and Waterfall delivery methodologies to large Enterprise customers. Leading/motivating cross-functional staff while coordinating efforts with business, technical, and customer teams. Effective in high stake negotiations and key partnership relationships Expertise in producing accurate and concise technical/business documentation.
Overview
18
18
years of professional experience
1
1
Certification
Work History
ITSS
TEKsystems
Springfield
08.2024 - Current
- Monitor local network using PRTG, SolarWinds and Claroty
- Maintain MDF and three IDF’s
- Creates new user in Active Directory
- Actively participates in all phases of solution delivery, provides input and reviews project architecture and design documents, test plans, and other deliverables.
- Use Microsoft Auto pilot for installing and deploying mission-critical systems in complex multi-platform environments.
- Debugging and support of complex product issues
- Responsible for installing and configuring land line and cellular phone
- Maintain Wireless controller, SDWAN, All switches, routers and Servers
Infrastructure Engineer
Thompson Network Solutions
Springfield
01.2014 - 08.2024
- Creates high-level physical designs for execution of large-scale projects. Ensures that designs deliver business value while complying with Enterprise architecture and technology direction.
- Partners with infrastructure SMEs to ensure technical integrity, cost-effectiveness, supportability, and operational readiness of solutions.
- Actively participates in all phases of solution delivery, provides input and reviews project architecture and design documents, test plans, and other deliverables.
- Demonstrated success designing and deploying mission-critical systems in complex multi-platform environments. Experience deploying large-scale software packages or working with hosting and SaaS providers is a plus.
- Complex enterprise use case development, business analysis and implementation
- Debugging and support of complex product issues
- Liaison between key stakeholder groups, customer, and vendors
- Supported implementation of development, preproduction and “go live” environments.
- Experience establishing, operating, or leveraging Enterprise capabilities or hosting solutions and/or defining infrastructure services, SLAs, and OLAs.
- Ability to work effectively at both tactical and strategic levels when designing and evaluating solutions.
- Advanced problem-solving skills and the ability to work collaboratively across IT disciplines to resolve complex issues and develop innovative solutions.
- Strong focus on establishing and maintaining collaborative working relationships across the IT organization.
- Ensures consistent department priorities, policies, procedures for continuous process improvement.
- Oversees accurate and current standard operating procedures are maintained for area of responsibility.
- Trouble shoot NCR ATM machines. Migrate NCR POS environments.
- Supervise seven to nine employees for installation and computer rollouts, using Windows Microsoft 7 Pro and Windows 10 Pro
- Install data networks from the ground up (Microsoft Server 2012, 2016)
- These include local area networks (LANs) wide area networks (WANs), SDWAN, intranets and extranets.
- Install and configure Fortinet, Meraki, and Palo Alto hardware firewalls.
- A common scenario is using Cisco 2960-X series switches, Meraki switches and usually a Cisco router.
- Penetration testing
- Experience configuration of VLANs, HSRP/VRRP, BFD, OSPF, EIGRP, BGP
- IPv4/v6 addressing & addressing management using DHCP, DNS, TCP and
- Software application/network protocols like HTTP, SSL, FTP, SCP, SMTP, RTSP.
- Run, Test and Terminate CAT 5/6, Fiber Optic and Coax cable for Alarm Systems (CCTV & Access Control Panels, NCR POS Systems), Data Centers, and Infrastructure builds (Clients: AT&T Data Center, Starbucks, Wendy’s, etc.)
- Works closely with project managers to ensure accuracy of implementation plans and facilitates delivery of infrastructure solutions.
- Install Cisco WiFi Access Points (AP’s)
- Install and configure POS equipment such as NCR, IBM cash wraps, PSC hand scanners, Verifone or Ingenico signature capture pads etc.
- Installed and supported other various software regularly i.e Microsoft Office 2010, 2016, Office 365 and Microsoft Exchange Install, configure, support and use Microsoft Windows 7 pro, Windows 10 on a daily basis.
Systems Engineer
F2Onsite
Springfield
10.2013 - 12.2013
- Migrate laptop and desktop workstations from Windows XP to Windows 7.
- Create a base Ghost Image for Lenovo ThinkPad 410/420.
- Create a base Ghost Image for HP Elite 8440 p laptops.
- Back-up End user data.
- Install the new Windows 7 Pro Operating system.
- Install, configure, and support Microsoft Outlook and Internet Explorer.
- Install, configure, and support Microsoft Office 2010 and Exchange 2010.
- Restore end user data.
Remote Product Specialist
Symantec Corp
Springfield
07.2007 - 05.2012
- Support Symantec Antivirus Corporate Edition 10.x, Symantec Endpoint Protection 11.0 and Symantec Scan Engine 5.x.
- Support Symantec Antivirus Corporate Edition 10.x firewall configuration and settings
- Support Symantec Endpoint Protection 11.x/12.0 firewall configuration and settings
- Maintain working relationships Business Critical Customers Help with configuration of servers.
- Primary Contact for 6 Global companies
- 24x7 on call support for United Parcel Service, Canadian Broadcast System, Corning, MidAmerican Energy Company, America Wide Broadband.
- Configuration of servers 2000, 2003 and 2008 Servers Install and configure 2005, 2008 SQL servers.
- Maintain ESXI Server Using VMware 4.6/5.0.
- Run scripts using Power Shell or Pearl
- Create installation packages and deploy remotely.
- Proactively manage, maintain customer work orders to insure SLA.
- Prioritize and provide status updates/Root-cause analysis.
- Work exclusively with Upper Management IE: CIO, System Admins, Network Admins and Database Admins to assure proper installation of software, and firewalls.
Education
Computer Networking -
Lane Community College
Eugene, OR01.2001
Computer Science - General Studies
Rogue Community College
Grants Pass, OR01.1991
Skills
- Microsoft Azure
- Microsoft Intune
- Microsoft Auto Pilot
- Microsoft Office 365
- Mac OS X
- Kali Linux
- Red Linux 7
- Linux Mint 12
- SolarWinds
- Claroty
- Splunk
- SIEM
- Nessus
- Metasploit
- PRTG
- Microsoft OS
- SharePoint 2007
- Microsoft Server 2003
- Microsoft Server 2019
- Microsoft SQL 2012
- Anti-Virus Software
- Auto CAD 14
- Allied Tellison
- Telequip
- Cisco routers
- Cisco switches
- PaloAlto Firewalls
- Nutanex
- NCR
- IBM
- Epson
- Lexmark
- Axiohm
- HP network printers
- HP plotters
- Touch screen monitors
- Symbol hand scanners
- PSC hand scanners
- NCR scanner scales
- PSC scanner scales
- Magellan scanner scales
- Sensormatic card readers
- EFT card readers
- SEM card readers
- Mini card readers
- Network Flukes
- PBX toners
- Cabling
- Coax
- Cat 5
- Cat 6
- Fiber Optic
- Data Center equipment
Certification
- CompTIA A+
- Microsoft MCP
- Windows 2000
- Professional IBM Business Partner
- X-Series Server
- Dell DCSE
- Dell DCSE Foundation 2013
- Oki Fax
- Oki Mono MP
- Practical Ethical Hacking
- Cybersecurity Training
Hardware
- Allied Tellison
- Telequip
- Cisco routers and switches
- PaloAlto Firewalls
- Nutanex
- NCR
- IBM
- Epson
- Lexmark
- Axiohm
- HP network printers/plotters
- Touch screen monitors
- Symbol and PSC hand scanners
- NCR/PSC/Magellan scanner scales
- Sensormatic/EFT/SEM/ mini card readers
- Network Flukes and PBX toners
- Cabling: Coax, Cat 5/6 and Fiber Optic and Data Center equipment.
Timeline
ITSS
TEKsystems
08.2024 - Current
Infrastructure Engineer
Thompson Network Solutions
01.2014 - 08.2024
Systems Engineer
F2Onsite
10.2013 - 12.2013
Remote Product Specialist
Symantec Corp
07.2007 - 05.2012
Computer Networking -
Lane Community College
Computer Science - General Studies
Rogue Community College