William Thompson III
Louisville,Kentucky
Summary
At Hillsdale Furniture, I spearheaded quality control and product management, enhancing production efficiency and team collaboration. Leveraging critical thinking and leadership skills, I drove continuous improvement, significantly boosting output. My strategic planning and problem-solving abilities ensured project milestones were met within budget, aligning with organizational goals for sustained growth.
Overview
22
22
years of professional experience
Work History
Global Quality Control Director
Hillsdale Furniture
05.2023 - 05.2024
- Developed a clear defined reporting structure to improve production efficiency and quality.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Enhanced production efficiency with thorough quality control measures, resulting in reduced waste and increased output.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
Director of Product Managment
Hillsdale Furniture
09.2021 - 05.2023
- Oversaw product design and roadmap and coordinated aspects of development and rollout.
- Worked collaboratively with developers, senior-level stakeholders and partners to collect data on deficiencies and provide solutions to long-standing issues.
- Met strict deadlines, coordinating moving parts in product team and orchestrating well-designed flow.
- Conceptualized long-range product roadmaps and strategically designed according to market data and research.
- Managed cross-functional teams to achieve project milestones within budget and on time.
VP of Quality Control Operations
Hillsdale Furniture
06.2018 - 09.2021
- Executed start-up of representative office in Asia (Vietnam).
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Cultivated a high-performance culture within the organization by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Spearheaded implementation of cloud based inspection reporting system.
- Improved customer satisfaction with thorough final product inspections and adherence to strict quality control guidelines.
- Conducted regular audits of production facilities, ensuring compliance with industry standards and regulations.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Enhanced product quality by implementing rigorous inspection procedures and standardized testing protocols.
Quality Control Manager
Hillsdale Furniture
09.2008 - 06.2018
- Spearheaded root cause analysis investigations when needed, determining underlying issues and recommending appropriate fixes.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
- Collaborated with cross-functional teams to identify potential areas of improvement in production processes, leading to enhanced product quality.
Insurance Sales Associate
State Farm
10.2007 - 09.2008
- Expanded client base through strategic prospecting efforts such as cold calling, attending community events, and leveraging social media platforms.
- Enhanced client retention with consistent follow-ups and timely policy reviews.
- Collaborated with underwriters to negotiate favorable policy terms for clients based on their individual needs and risk profiles.
General Laborer
Hillsdale Furniture
05.2002 - 10.2007
- Performed quality checks on products and materials to identify any defects.
- Assisted in showroom setup presentations, effectively showcasing products for increased sales opportunities.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
Education
Bachelor of Science - Business Administration (Marketing)
University of Louisville
Louisville, KY04.2006
High School Diploma -
Suda E. Butler High School
Louisville05.2002
Skills
- Critical Thinking
- Problem-Solving
- Project Management/Coordination
- Strategic Planning
- Strategies and goals
- Quality Control
- Team Leadership/Development
- Operations strategy
Technical Skills
Proficient in all Microsoft Office applications
Proficient in Capptions Inspection Platform
Proficient in ADP and Paycom Labor Management applications
Proficient in Microsoft AX Warehouse Management System
Proficient in Epicor Warehouse Management System
Timeline
Global Quality Control Director
Hillsdale Furniture
05.2023 - 05.2024
Director of Product Managment
Hillsdale Furniture
09.2021 - 05.2023
VP of Quality Control Operations
Hillsdale Furniture
06.2018 - 09.2021
Quality Control Manager
Hillsdale Furniture
09.2008 - 06.2018
Insurance Sales Associate
State Farm
10.2007 - 09.2008
General Laborer
Hillsdale Furniture
05.2002 - 10.2007
Bachelor of Science - Business Administration (Marketing)
University of Louisville
High School Diploma -
Suda E. Butler High School
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