Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
Work Availability
Quote
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William Thornton

William Thornton

San Antonio,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

32
32
years of professional experience

Work History

Datacenter Specialist

Frost Bank
San Antonio, TX.
03.2020 - 06.2023
  • Assisted with staff training to enforce quality, safety and sanitation guidelines.
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Collaborated with internal departments to troubleshoot and escalate system failures and issues.
  • Monitored industry trends to adapt strategies accordingly.
  • Built and managed relationships with key clients and partners to drive growth.
  • Created and delivered presentations to internal and external stakeholders to showcase work.

Datacenter Technician

Microsoft
San Antonio, TX.
11.2019 - 02.2020
  • Decommission servers and prepping hard drives for shredding
  • Making sure security and data management policies and procedures are adhered too.
  • Identified and reported problem devices and replaced defective parts
  • Moved and installed shelves, power strips, rails, servers, switches and other equipment
  • Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures

IT Service Desk Analyst

USAA
San Antonio, TX
10.2018 - 11.2019
  • Executes 1st attempt to resolve user’s issues before escalating to tier 2 support
  • Tracks progress and owns all service calls from start to finish
  • Escalate to proper management level when thresholds are violated
  • Accept and register user calls of outages and assigns them to appropriate team for resolution.
  • Used ticketing systems to manage and process support actions and requests
  • Translated complex technical issues into digestible language for non-technical users
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones

Education

Bachelor of Science - Business Administration

Southern New Hampshire University
Manchester, NH
08.2022

Certificate - Project Management

Sophia Online Learning
Online
06.2022

Skills

  • Microsoft System Center
  • Service Quality
  • Training Junior Team Members
  • Data Center Environments
  • Senior Leadership Support
  • Business Development Understanding
  • Team Development
  • Complaint resolution
  • Report preparation
  • Creative problem solving
  • Technical Support
  • Professional telephone demeanor
  • Training development aptitude
  • Strategic planning
  • Coaching and mentoring

Hobbies and Interests

  • Taekwondo 2nd Degree Blackbelt
  • Woodworking
  • Landscaping/gardening

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Datacenter Specialist

Frost Bank
03.2020 - 06.2023

Datacenter Technician

Microsoft
11.2019 - 02.2020

IT Service Desk Analyst

USAA
10.2018 - 11.2019

Bachelor of Science - Business Administration

Southern New Hampshire University

Certificate - Project Management

Sophia Online Learning

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William Thornton