William Tidwell
Mesquite
Summary
Personal Lines Service Team Lead with strong leadership in team collaboration and training development. Expertise in conflict resolution and client relationship enhancement, resulting in improved operational efficiency. Proven track record in mentoring staff to achieve high performance and exceed targets.
Overview
19
19
years of professional experience
3
3
Certifications
Work History
Personal Lines Service Team Lead
AssuredPartners of Texas
Plano
10.2017 - 12.2025
- Led team meetings to align project goals and enhance collaboration.
- Mentored junior staff to improve skills and boost team performance.
- Developed training materials for onboarding new employees effectively.
- Streamlined workflow processes to enhance operational efficiency across departments.
- Managed client relationships to foster trust and satisfaction with services offered.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Motivated staff through positive reinforcement techniques.
Operations Manager
Texas Specialty Underwriters
Rockwall
01.2016 - 01.2017
- Managed daily operations and workflow across multiple departments.
- Developed and implemented process improvements for operational efficiency.
- Monitored compliance with industry regulations and safety standards.
- Analyzed operational data to identify areas for improvement and cost reduction.
Personal Lines Senior Account Manager
Willis Towers Watson
Dallas
10.2006 - 01.2016
- Managed client relationships to enhance service delivery and satisfaction.
- Developed strategic account plans to address client needs and expectations.
- Analyzed market trends to identify opportunities for account growth and retention.
- Trained junior account managers on best practices and client management techniques.
- Maintained comprehensive account documentation for compliance and reference purposes.
- Resolved client issues in a timely manner while maintaining excellent customer service standards.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Managed key account relationships, ensuring customer loyalty and retention.
- Utilized job-related software to input customer order details into system, accept payments and update accounts.
Education
High School Diploma -
Texas High School
Texarkana05-1972
General Studies
Eastfield College
Mesquite, TXSkills
- Team leadership
- Client relationship management
- Conflict resolution
- Process improvement
- Training development
- Customer service
Certification
Texas Property & Casualty License
Timeline
Personal Lines Service Team Lead
AssuredPartners of Texas
10.2017 - 12.2025
Operations Manager
Texas Specialty Underwriters
01.2016 - 01.2017
Personal Lines Senior Account Manager
Willis Towers Watson
10.2006 - 01.2016
High School Diploma -
Texas High School
General Studies
Eastfield College