William Tinder
Belleville,IL
Summary
Adept Solution Architect with a proven track record at Bullhorn, enhancing client business outcomes through custom solutions and strategic workflow optimizations. Excelled in client engagement, fostering strong relationships, and leveraging technical skills and the Bullhorn product family. Demonstrated expertise in business process analysis, requirements gathering, and implementation management, serving as a trusted advisor to clients on Bullhorn best practices.
Overview
10
10
years of professional experience
Work History
Solution Architect
Bullhorn
03.2022 - Current
- Worked with customers to develop and implement custom solutions and workflow change recommendations to meet client business goals.
- Implemented, deployed and supported Bullhorn products in client environments, including implementations of Bullhorn One, Talent Platform, Time & Expense, and integrations with vendor solutions.
- Created strong relationships with client decision makers and partners as a trusted consultant.
- Supported client testing and development through problem-solving unique issues and cases to deliver the best solution for the client.
Business Analyst/Associate Solution Architect
Bullhorn
03.2018 - 03.2022
- Collaborated with stakeholders to identify business needs and implemented custom solutions and workflow enhancements to meet those needs.
- Managed and delivered advanced customization and configuration for Bullhorn ATS solutions.
- Worked with clients post-implementation on user testing, debugging, support and maintenance.
- Prepared and presented Statements of Work for client presales requests, assigning costs, timeframes and alternative solutions.
Technical Support Supervisor
Bullhorn
11.2016 - 03.2018
- Managed analyst performance using root cause analysis to identify gaps and coach best practice call behaviors.
- Used ticketing systems to manage and process support actions and requests.
- Generated data driven reports to dig into support macrotrends and proposing and implementing Support policy changes based on results.
- Managed client escalations and communicated product expectations in challenging situations.
Technical Support Team Leader
Bullhorn
01.2016 - 11.2016
- Managed high levels of call flow and responded to technical support needs.
- Managed escalations, confidently and effectively communicating product expectations to clients in challenging situations.
- Provided support and guidance to Tier 1 support representatives to ensure timely issue resolution for our clients.
Technical Support Analyst
Bullhorn
10.2014 - 01.2016
- Resolved client issues with Maxhire, Sendouts, and Bullhorn ATS systems.
- Offered remote support for cloud-based and web-based clients via phone, email and chat.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
Education
Master of Arts - History
University of Illinois At Urbana-Champaign
Champaign, ILBachelor of Arts - History
Iowa State University
Ames, IASkills
- Client engagement and relationship management
- Data migration strategies
- Business process analysis and requirements gathering
- Software development lifecycle
- Customer implementation
- SQL
- Postman
- REST API
- SOAP API
- Bullhorn Product Suite (ATS, BTE, Talent Platform, BBO, VMS)
- Salesforce
Languages
English
Native or Bilingual
French
Elementary
Russian
Limited Working
Timeline
Solution Architect
Bullhorn
03.2022 - Current
Business Analyst/Associate Solution Architect
Bullhorn
03.2018 - 03.2022
Technical Support Supervisor
Bullhorn
11.2016 - 03.2018
Technical Support Team Leader
Bullhorn
01.2016 - 11.2016
Technical Support Analyst
Bullhorn
10.2014 - 01.2016
Master of Arts - History
University of Illinois At Urbana-Champaign
Bachelor of Arts - History
Iowa State University
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