Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

William Tokar III

Layton,UT

Summary

Manager of Training motivated to improve organization and employee performance by creating environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering multi-modal training across functions to improve knowledge and performance.

Overview

11
11
years of professional experience

Work History

Manager of Training

Blaze Pizza
10.2020 - Current
  • Complete and manage brand wide projects to support our franchisees through better training (manager and team member), increased team member engagement, and improved operational support
  • Conduct training needs analysis for our franchise partners and corporate staff and create programs to facilitate supporting those needs
  • Write and review training materials, courses, and job aids used brand wide (Management Training and Development, Shift Leader Training, Implementation Guides, Team Member Development)
  • Manage the Learning Management System (LMS) for Blaze Pizza
  • Oversee the training of new franchisees, new support center team members, and corporate management trainees
  • Support Nationally Certified Training Restaurants and Managers
  • Create onboarding programs and processes for team members, management, and support center team members
  • Help to Ignite Joy in teams through training materials, store visits, and virtual meetings
  • Develop Leadership Development classes and habits throughout the Blaze Pizza system
  • Create systems and procedures that have been lacking in the Blaze Pizza System (Onboarding, Cash Handling, Team Member Training, Management Training, Motivation, Interacting with Customers)
  • Help to onboard and support new franchisees and their above store leadership
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Managed development of e-learning training materials and activities to enhance learning experiences.
  • Conducted research and analysis of learning needs of employees to develop targeted training programs.
  • Directed field training to enhance participants' skills.
  • Trained staff during demonstrations, meetings, conferences, and workshops.

Franchise Owner/ Operator

Hungry Howie's Pizza, Two 3 Inc
10.2017 - 10.2020
  • Oversee 2 Hungry Howie's Pizza locations in Layton and Clinton, UT
  • Hire, Train, and Discipline all staff and management for both stores
  • Oversee Regional and Local Store Marketing
  • Focus on a customer first atmosphere creating a great environment and a great, quality experience
  • Set sales, store and profit expectations for the year, month, and week
  • Full P+L responsibilities
  • Complete Payroll and all other HR responsibilities
  • Create employee handbooks and training materials

Performance Manager

Arby’s Restaurant Group
01.2016 - 10.2018
  • Work with Franchisees, Supervisors, and Restaurant Managers to help improve operational processes and the guest experience in each store and area
  • Effectively communicate Brand expectations with regard to guest interaction, food safety, and brand standards
  • Assess 300+ restaurants and assist with the teaching, training and coaching of team members and managers to help increase profits, team retention, and operational success
  • Provide direct feedback of the operations and guest interactions for each restaurant
  • Recognize individuals for their outstanding work in serving our guests.

Training Consultant

Arby's Restaurant Group
10.2012 - 01.2016
  • Oversee 60+ Nationally Certified Training Units (Identify, Certify, Train)
  • Engender excitement around the training process, training classes and other events
  • Coordinate and Manage Meetings, Leadership Seminars, Quarterly Events, Picnics
  • Facilitate Training of Franchisees, Directors, Supervisors, General Managers and Team Members for 450 franchise locations and 34 company locations
  • Help to identify, train, and recruit top talent for the organization
  • Help facilitate proper training of all new manager trainees
  • Create and give input in company-wide training programs
  • Create content to help facilitate Brand Revitalization and roll out the training process to franchisees, directors and supervisors across my area

Education

MBA - General Management

Ferris State University
Big Rapids, MI

Bachelor of Arts - Psychology

Kalamazoo College
Kalamazoo, MI

Skills

  • Microsoft Office Suite (Word, Excel, PowerPoint etc) Critical Thinking and Problem Solving
  • Excellent writing, verbal, and organizational skills Strategic Thinker
  • Growing and Maintaining Relationships Communication
  • Public Speaking
  • Staff Presentations
  • Change Management
  • Project Management
  • Classroom Instruction
  • Course Design
  • Leadership Training
  • Instructor Management

Affiliations

Member of the 2012 Ferris State University ACG Cup Former Assistant Football Coach/Freshman Defensive Coordinator, Troy Athens High School

Timeline

Manager of Training

Blaze Pizza
10.2020 - Current

Franchise Owner/ Operator

Hungry Howie's Pizza, Two 3 Inc
10.2017 - 10.2020

Performance Manager

Arby’s Restaurant Group
01.2016 - 10.2018

Training Consultant

Arby's Restaurant Group
10.2012 - 01.2016

MBA - General Management

Ferris State University

Bachelor of Arts - Psychology

Kalamazoo College

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William Tokar III