William Toledo-Montoya
Greenwich,CT
Summary
Positive and diligent Manager, professional effective at promoting costumers satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Focused on setting high expectations and service standards. Savvy marketer with a track record of improving revenue, reducing turnover and increasing costumer satisfaction. business manager with demonstrated operational and leadership skills. Offering 17 years of experience paired with goal-oriented and performance-minded approach.
Overview
29
29
years of professional experience
Work History
General Manager
Capers Restaurant
01.2018 - Current
- Manage and store vendors' contracts and invoices
- Coordinate communication between front of the house and back of the house staff
- Prepare shift schedules
- Process payroll for all restaurant staff
- Keep detailed records of daily, weekly and monthly costs and revenues
- Arrange for new employees proper onboarding (scheduling trainings and ordering uniforms)
- Monitor compliance with safety and hygiene regulations
- Gather guests feedback and recommend improvements to our menus.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Server Attendant
Mediterraneo Restaurant
05.2016 - 01.2018
- Costumer Skills: 100 - 200 Costumers
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly
- Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation
- Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings
- Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders
- Success multitasking while remaining professional and courteous in fast-paced environments
- Payroll responsible.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Food Server
Douro Restaurant
01.2016 - 05.2016
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly
- Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation
- Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings
- Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders
- Success multitasking while remaining professional and courteous in fast-paced environments
- Payroll responsible.
Food Server
Le Penguin Restaurant
08.2014 - 12.2015
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly
- Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation
- Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings
- Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders
- Success multitasking while remaining professional and courteous in fast-paced environments
- Payroll responsible.
Assistant General Manager * Fine Dining
Primary restaurant - Master Chef Graham Elliot
12.2013 - 07.2014
- Provided high quality customer service
- Conducted staff training regarding fine dining
- Created menu and wine list
- Carried out wine purchasing, collaborated with wine suppliers and educated servers about wine varieties, wine/food combination, and wine selling strategies
- Payroll responsible over 30 employees
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Restaurant Captain/ Floor Supervisor
Marlon Abela Restaurant Corporation
06.2004 - 11.2013
- Oversaw daily operations of a la carte dining room for lunch and dinner
- Directed execution of banquet functions for social and corporate functions for up to 200 people
- Conducted training sessions to maximize success; trained and tested staff of menu ingredients, upselling techniques, customer service and satisfaction, grooming
- Improved service techniques and cultivated high performing team of 30 employees in order to receive a 'don't miss' rating from New York Times in 2012.
Head Captain
Formally GAIA Restaurant; Maron Abela Restaurant Corporation
06.2004 - 09.2011
- Recognized challenges and strategized solutions to resolve any issues at hand in order to exceed guest expectations
- Hired and trained 30 servers for a fine dining establishment
- Organized and oversaw wine dinners twice a month for 100 people
- Controlled inventory for linen orders each week, ordered anything needed on a daily basis
- Managed cleanliness and overall maintenance of the restaurant
- Established and maintained strong relationships VIP's and guests.
Carpet Installer
Turabian & Sariyan
08.2002 - 06.2004
- Provided expert carpet installation while attending to needs of customers and guaranteeing customer satisfaction.
Restaurant Manager
New Orleans Au Bistro
08.2001 - 08.2002
- Oversaw hiring and training for 20 servers as well as responsible for payroll.
Building Supervisor
Stamford Government Center
07.1995 - 08.2001
- Supervised day to day functions of the building which involved meeting functions, general maintenance, security, and engineering.
- Inspected grounds, equipment, and overall building to uphold safe and aesthetically pleasing standard.
- Supervised facility crew and general maintenance schedules.
- Organized community events within the building premises creating a positive environment among tenants fostering long-term tenancy relationships.
- Managed a team of maintenance personnel to maintain cleanliness, functionality, and attractiveness of the property.
- Coordinated various contractors for facility improvements such as landscaping upgrades, painting projects, and general repairs.
- Mentored and trained new team members on building operations, safety protocols, and tenant relations to maintain consistent service quality.
Education
Associate of Arts - Art Designer
Jose Sabogal
Lima, Peru12.1991
High School Diploma -
Roque Saenz Pena
Lima, Peru12.1989
Skills
- Ability to work with ease in high pressure situations
- Effective training techniques
- Persuasive communicator
- Team leader
- Efficient in Microsoft, Restaurant Manager and POS systems technical skill office 365
- Languages: English and Spanish
- Problem Resolution
- Efficient multi-tasker
- Organizational Development
- Exceptional interpersonal communication
- Staff Training and Development
Contacts Reference
- Ingrid Paronich, 203 807 2621
- Jean Marc Bensaid, 212 844 9772
- Al D'Blasio, 914 714 0643
- Kathy Gonzáles, 203 667 6590
Languages
English
Spanish
Timeline
General Manager
Capers Restaurant
01.2018 - Current
Server Attendant
Mediterraneo Restaurant
05.2016 - 01.2018
Food Server
Douro Restaurant
01.2016 - 05.2016
Food Server
Le Penguin Restaurant
08.2014 - 12.2015
Assistant General Manager * Fine Dining
Primary restaurant - Master Chef Graham Elliot
12.2013 - 07.2014
Restaurant Captain/ Floor Supervisor
Marlon Abela Restaurant Corporation
06.2004 - 11.2013
Head Captain
Formally GAIA Restaurant; Maron Abela Restaurant Corporation
06.2004 - 09.2011
Carpet Installer
Turabian & Sariyan
08.2002 - 06.2004
Restaurant Manager
New Orleans Au Bistro
08.2001 - 08.2002
Building Supervisor
Stamford Government Center
07.1995 - 08.2001
Associate of Arts - Art Designer
Jose Sabogal
High School Diploma -
Roque Saenz Pena
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