Dynamic professional with a proven track record of cultivating impactful relationships with internal leaders, retail partners, and distributors. A transformative leader who has successfully driven significant changes in business processes and technology within the Coca-Cola system. Expertise in change management and team leadership is complemented by strong skills in influencing, budgeting, planning, and communication. Results-oriented with a relentless commitment to exceeding organizational goals and enhancing partner engagement.
Overview
2018
2018
years of professional experience
1
1
Certification
Work History
Senior Program Manager – System of the Future – Spring Mobile Sales & Product Ordering Platform
Coca-Cola Refreshments (CCR), Atlanta, GA
01.2016 - 01.2018
Supported the training of over 14,000 end user sales leaders in the U.S.A. and Canada on the new Spring Mobile tablet ordering platform as part of the “System of the Future” technology change initiative. Led the team in troubleshooting technology challenges we faced operating in over 20 technology platforms.
Director, CBS
Coca-Cola Customer Business Solutions (CBS) LLC, Atlanta, GA
2010 - 01.2016
Led and developed 3 unique teams consisting of 31 sales support leaders and 4 direct report Senior Managers.
⇒ Managed annual P&L over over $2 million
Co-led the new Customer Governance Project with 75 Coca-Cola Bottlers, Coca-Cola Company National Sales and 20 national Retail customers.
⇒ Aligned the business processes for annual business planning, retail pricing standards, national skus all bottlers would carry and reporting from sales teams back to Bottlers.
⇒ Best internal estimate is that this body of work grew Coca-Cola retail sales by over $1 Billion in the first 2 years, grew market share and led to multiple "Supplier of the Year" awards.
⇒ Led a pilot program for a new business planning project with Coca-Cola bottlers and Target Stores.
⇒ Work led to over $10 million in cost avoidance between customers and Coca-Cola Bottlers driven by mis-aligned pricing and poor trade spend.
⇒ Led the creation of a new SalesForce.com driven technology platform to create and communicate annual customer marketing agreements.
Business Process Change Manager
Coca-Cola Customer Business Solutions (CBS) LLC, Atlanta, GA
01.2004 - 01.2010
Led CBS multi-year strategic discussions with Coca-Cola system leadership on a future state National Customer Trade Program Management program. Included was how to simplify contracts with customers, integrated annual business planning, improved trade spend management and improving in-outlet execution.
⇒ Work led to 5 project workstreams that significantly changed technology to be used by bottlers, master data standards and improved price management processes.
Education
Bachelor of Science (BS) - Business Administration and Management
Virginia Commonwealth University
Richmond, VA
Skills
Organizational strategy development
Coaching and guidance
Organizational change management
Cross-functional team management
Strategic executive consulting
Organizational change facilitation
Analytical problem-solving
Workflow optimization
Sales operations strategy development
Team project leadership
Certification
Six Sigma Green Belt
ADDITIONAL RELEVANT EXPERIENCE
Coca-Cola Enterprises - Key Account Manager - Virginia retail
The Coca-Cola Company – Director, Aramark National Sales Team
The Coca-Cola Company - National Sales Executive – Aramark Healthcare
The Coca-Cola Company - Business Development Manager – Central and Eastern Pennsylvania
Heublein, Inc – Regional Manager – VA/DC/MD/WV/NC
Technology Skills
Microsoft Office Professional
SalesForce.com development
SAP expense management module
Spring Mobile technologies
Google Workspace apps
Boardwalk Tech solutions
Timeline
Senior Program Manager – System of the Future – Spring Mobile Sales & Product Ordering Platform
Coca-Cola Refreshments (CCR), Atlanta, GA
01.2016 - 01.2018
Business Process Change Manager
Coca-Cola Customer Business Solutions (CBS) LLC, Atlanta, GA
01.2004 - 01.2010
Director, CBS
Coca-Cola Customer Business Solutions (CBS) LLC, Atlanta, GA
2010 - 01.2016
Bachelor of Science (BS) - Business Administration and Management
Designed, coded, tested, debugged, and migrated components of a Front-End application, using the following ISPF Dialog Manager Tools: Panels, Messages, Tables and Skeletons, along with REXX Execs, which facilitated Subject Matter Expert’s (SME’s) identification and extraction of Endevor elements, to prepare for transfer to a LINUX-based system named, “Informatica”. SMEs used Informatica to prepare the downloaded element’s flows to identify technical debt, so that the Agency could migrate away from, what it considered, Legacy development languages. This was due to the shrinking pool of expertise and availability of Legacy Language talent pool.Supplied support to many other mainframe developers, via a tool called Workbench from Allen Systems Group (ASG).The tool was a Data Resource Management System (DRMS) Facility, which provided a repository for and management of COBOL, HLASM, and CICS development metadata. Also managed by the tool were various other elements, such as user access, and Dynamic Table Access Management (DTAMS).Using JCL, REXX, Endevor, TADz, Workbench, and CyberFusion on the mainframe and UltraEdit, MS Access and Excel on the Network, developed a very extensive and complex spreadsheet, for a Tech 14 to evaluate and ultimately present to the Associate Commissioner and other higher-level SSA management. The spreadsheet was a depiction of the overall scope and effort that needed to transition from Workbench (SSA no longer received support for the product), and it aided the Tech 14 in his future presentation.Coding, testing, debugging, and migrating programs (HLASM/COBOL/CICS/Db2/IMS), routines, copybooks, and macros, in support of multiple applications across the Agency.Created and maintained numerous ISPF REXX and CLIST scripts.Created and updated Standard Operating Procedures (SOP) and User manuals, using M365 Tools, including VISIO Pro.Created and supported many MS Access and Db2 SQL scripts, to access and update related databases and tables.Involved in the testing of zOS Multi-Factor Authentication (zMFA), which supplanted Single Sign-On (SSO) at the Agency. zMFA provides multiple levels of authentication and thus, greater levels of security.Participated in Daily Stand-ups/Weekly/and Monthly and other Agile-Related meetings on multiple Teams.Maintained Team SharePoint sites (pages) which later were ported to Confluence. at Leidos, Inc., for Social Security AdministrationDesigned, coded, tested, debugged, and migrated components of a Front-End application, using the following ISPF Dialog Manager Tools: Panels, Messages, Tables and Skeletons, along with REXX Execs, which facilitated Subject Matter Expert’s (SME’s) identification and extraction of Endevor elements, to prepare for transfer to a LINUX-based system named, “Informatica”. SMEs used Informatica to prepare the downloaded element’s flows to identify technical debt, so that the Agency could migrate away from, what it considered, Legacy development languages. This was due to the shrinking pool of expertise and availability of Legacy Language talent pool.Supplied support to many other mainframe developers, via a tool called Workbench from Allen Systems Group (ASG).The tool was a Data Resource Management System (DRMS) Facility, which provided a repository for and management of COBOL, HLASM, and CICS development metadata. Also managed by the tool were various other elements, such as user access, and Dynamic Table Access Management (DTAMS).Using JCL, REXX, Endevor, TADz, Workbench, and CyberFusion on the mainframe and UltraEdit, MS Access and Excel on the Network, developed a very extensive and complex spreadsheet, for a Tech 14 to evaluate and ultimately present to the Associate Commissioner and other higher-level SSA management. The spreadsheet was a depiction of the overall scope and effort that needed to transition from Workbench (SSA no longer received support for the product), and it aided the Tech 14 in his future presentation.Coding, testing, debugging, and migrating programs (HLASM/COBOL/CICS/Db2/IMS), routines, copybooks, and macros, in support of multiple applications across the Agency.Created and maintained numerous ISPF REXX and CLIST scripts.Created and updated Standard Operating Procedures (SOP) and User manuals, using M365 Tools, including VISIO Pro.Created and supported many MS Access and Db2 SQL scripts, to access and update related databases and tables.Involved in the testing of zOS Multi-Factor Authentication (zMFA), which supplanted Single Sign-On (SSO) at the Agency. zMFA provides multiple levels of authentication and thus, greater levels of security.Participated in Daily Stand-ups/Weekly/and Monthly and other Agile-Related meetings on multiple Teams.Maintained Team SharePoint sites (pages) which later were ported to Confluence. at Leidos, Inc., for Social Security Administration
Mobile App Platform & Experiences Product Manager at Ford Motor Credit CompanyMobile App Platform & Experiences Product Manager at Ford Motor Credit Company