William Tomaselli
Grand Rapids ,MI
Summary
Dynamic leader with a proven track record at Tomaselli Painting L.L.C., adept in strategic planning and customer relations. Excelled in boosting client satisfaction and repeat business through innovative marketing and relationship building. Skilled in financial management and project oversight, achieving significant operational efficiencies. Demonstrates exceptional verbal communication and business management acumen, fostering team growth and enhancing service delivery.
Overview
10
10
years of professional experience
Work History
Owner/Painter
Tomaselli Painting L.L.C.
08.2019 - Current
- Designed training programs, enhancing skills and enabling employee growth.
- Developed financial forecasts for informed strategic planning.
- Monitored cash flow for sustainable operational practices.
- Recognized individual contributions to motivate and inspire teams.
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Lead Line Service Technician
Northern Jet Management
10.2019 - 03.2022
- Served as primary point-of-contact for clients during service calls, ensuring clear communication and swift resolution of any issues encountered.
- Conducted thorough inspections of equipment, identifying potential issues before they escalated into costly repairs or safety hazards.
- Collaborated with cross-functional teams to identify areas for improvement and develop solutions that optimize overall performance.
- Implemented preventive maintenance programs that extended the life of equipment while minimizing repair costs and downtime.
- Evaluated employee performance on an ongoing basis, providing constructive feedback and recognizing exceptional contributions to the team''s success.
- Streamlined maintenance procedures for a safer and more efficient work environment, reducing downtime and equipment malfunctions.
- Ensured timely completion of projects by meticulously tracking progress and adjusting resources as needed.
- Boosted customer satisfaction by promptly addressing concerns and implementing effective corrective actions when needed.
Team Lead Painter
Walls And All Painting
06.2017 - 07.2019
- Maintained safe working environments by enforcing strict safety protocols and conducting regular inspections of equipment and workspaces.
- Handled client queries and concerns promptly, resulting in increased repeat business and positive word of mouth for the company.
- Delivered projects within budget by effectively allocating resources and managing materials usage.
- Boosted overall performance with continuous employee training sessions on industry trends, tools, techniques and safety measures.
- Established efficient workflow systems that improved overall productivity and decreased project completion times.
- Collaborated with other team leads to share best practices for consistent work quality across multiple teams.
- Increased client satisfaction with high-quality workmanship and attention to detail in all painting projects.
- Reduced project completion times by closely monitoring progress and addressing obstacles promptly.
- Fostered a positive atmosphere within the team, promoting open communication channels among members to address challenges effectively.
3rd Key Manager
Shrader Tire and Oil
05.2015 - 06.2017
- Counted registers and cleaned and secured shop at end of shift.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Developed professional relationships to improve retention of key customers.
- Leveraged strong interpersonal skills to build rapport with customers, resulting in repeat business and positive word-of-mouth referrals.
- Ensured store compliance with safety regulations and loss prevention measures to minimize shrinkage.
- Streamlined inventory management with accurate tracking and efficient ordering processes.
- Coordinated closely with other keyholders to ensure smooth transitions during shift changes while maintaining overall store productivity.
- Increased store sales by developing and implementing effective merchandising strategies.
- Maintained clear communication channels between staff members, facilitating seamless shift handovers and minimizing operational disruptions.
- Boosted team morale by promoting a positive work environment and fostering open communication.
Education
No Degree - Marketing
Macomb Community College
Warren, MISkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Business management
- Strategic planning
- Marketing
- Financial management
- Business marketing
Timeline
Lead Line Service Technician
Northern Jet Management
10.2019 - 03.2022
Owner/Painter
Tomaselli Painting L.L.C.
08.2019 - Current
Team Lead Painter
Walls And All Painting
06.2017 - 07.2019
3rd Key Manager
Shrader Tire and Oil
05.2015 - 06.2017
No Degree - Marketing
Macomb Community College
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