William Torrales
East Hartford ,CT
Summary
Proven expert in emergency response and customer relations, I significantly enhanced client satisfaction and safety standards at Friendship Center. My adeptness in multitasking and crisis management, coupled with a strong foundation in compliance monitoring and teamwork, propelled operational excellence. Achieved over a 30% improvement in efficiency, underscoring my commitment to quality and adaptability.
I was lost in my past life and I take full accountability in any bad decisions i have made. I am a stand up man and my ability to get back in the world and adapt in different environments professionally has proven that.
Overview
1
1
year of professional experience
Work History
Center Title Cold Weather Specialist
Friendship Center
12.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to problem solve for the safety of others
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Search clients for contraband
- Appropriately and professionally defused altercations.
- Proper head counts for the safety of others.
- 211 assistance for clients in need
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Provided reporting for forecast analysis
All My Son Moving Company
All My Sona Moving Company
07.2024 - 11.2024
- Improved customer satisfaction by efficiently packing and moving belongings with care and precision.
- Enhanced team productivity by effectively coordinating tasks and communicating with coworkers to complete moves in a timely manner.
- Ensured client satisfaction, promptly addressing concerns and resolving issues throughout the moving process.
- Reduced property damage claims by consistently using proper lifting techniques and handling fragile items carefully.
- Exceeded company efficiency targets by swiftly completing moves without compromising quality or safety standards.
- Assisted clients in assembling furniture upon arrival at new location, providing additional value-added services to enhance their experience.
- Conducted thorough inventory audits before and after moves to guarantee accurate tracking of client belongings.
- Maintained clean workspaces by properly disposing of packing materials and keeping equipment organized during moves.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers .
- Arranged items at destination according to customer requests and instructions.
Emerge Inc. Construction
Emerge Inc Construction
12.2023 - 05.2024
- Avoided construction delays by efficiently following through with site inspections.
- Loaded and unloaded building and construction materials to prepare for tasks.
- Maintained safe working environments through proper storage of tools, materials, and equipment.
- Prepared surfaces for painting or finishing through sanding, cleaning, and other preparatory tasks as needed.
- Reduced potential hazards at job sites by promptly identifying issues like loose wires or unstable structures.
- Performed manual labor and random jobs to help teams accomplish goals.
- Gathered and disposed of worksite debris to remove safety hazards.
- Practiced company policies to promote safety and compliance.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Increased client satisfaction by ensuring clean and organized work areas throughout project duration.
- Mixed ingredients to create compounds to cover and clean surfaces.
- Utilized construction tools and machinery to effectively complete job site projects.
- Operated jack hammers and drills to break up concrete or pavement.
- Sprayed materials such as water, sand and steam through hoses to clean, coat and seal surfaces.
- Distributed supplies to skilled workers to maintain job site productivity.
- Followed safety protocols on job sites.
- Assisted with plastering, tiling and carpentry.
- Operated heavy machinery on construction sites.
Shake Shack Employee
Shake Shack
10.2023 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Increased efficiency in kitchen operations by organizing food prep areas before each event.
- Enhanced kitchen efficiency by streamlining food prep processes.
- Assisted food prep and assembly on line and served.
- Prepared food items according to company guidelines, ensuring consistent product quality.
Education
High School Diploma -
New Britain High School
New Britain, CT06-2017
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Technical communication
- Root-cause analysis
- Emergency response
- Resource allocation
- Machinery maintenance
- Team collaboration
- Coaching and mentoring
- Compliance monitoring
- Risk management
- Maintenance and repair
- Self motivation
- Time management
- Multitasking
- Attention to detail
- Excellent communication
- Decision-making
- Active listening
- Reliability
- Conflict resolution
- Teamwork
- Professionalism
- Adaptability
- Crisis management
Timeline
Center Title Cold Weather Specialist
Friendship Center
12.2024 - Current
All My Son Moving Company
All My Sona Moving Company
07.2024 - 11.2024
Emerge Inc. Construction
Emerge Inc Construction
12.2023 - 05.2024
Shake Shack Employee
Shake Shack
10.2023 - 12.2023
High School Diploma -
New Britain High School
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