Hi, I’m
William Torres
Greensboro
Summary
Dedicated and professional with a proven track record of success in management, leadership, and communication. Possessing a keen eye for detail, excelling in problem-solving and planning. Prioritizing results and adapting to changing needs as a team player. Expertise in data management and regulatory compliance ensures efficient operations. Eager to make an immediate contribution to your organization.
Overview
24
years of professional experience
Work History
Bank of America
Credit Card Assistant
06.2024 - Current
Job overview
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Built strong relationships with customers to increase retention and loyalty.
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
- Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
- Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Maintained strong working knowledge of relevant regulatory requirements affecting the credit card industry, ensuring ongoing compliance within operations.
- Negotiated payment plans and loan terms with delinquent customers.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
United States Postal Service
HUMAN RESOURCE PERSONNEL PROCESSOR
10.2023 - 06.2024
Job overview
- Administered employee benefit plans
- Addressed employee relation issues, such as harassment allegations, work complaints, or other employee concerns
- Interpreted and explained human resource policies, procedures, laws, standards, and regulations
- Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities
- Facilitated communication between management staff members regarding personnel matters
- Tracked attendance records for all employees to maintain accurate payroll information
- Analyzing HR metrics and providing reports to upper management
Prime Group Holdings
ASSISTANT PROPERTY MANAGER
09.2021 - 07.2023
Job overview
- Interviewed and screened prospective residents for qualification of occupancy
- Responded to tenant inquiries and complaints in a timely manner
- Prepared financial statements for review by owners and investors
- Enforced rules and regulations governing tenants in accordance with applicable laws
- Coordinated with vendors and contractors for repairs and maintenance of the property
- Assisted in the preparation of legal documents such as eviction notices or court filings when necessary
Straight Cuts/ Self Employed
BARBER
01.2019 - 06.2023
Job overview
- Utilized various hair products to create classic and contemporary styles
- Used scissors and trimmers to shape client beards and mustaches
- Built and established strong relationships with customers to promote repeat business
Key food Supermarkets Inc.
GENERAL MANAGER
09.2000 - 01.2019
Job overview
- Built and maintained relationships with vendors and suppliers
- Monitored store performance and identified opportunities for improvement
- Coordinated projects across multiple departments ensuring timely completion of tasks
Education
Technical Career InstituteNew York, N.Y
Associate in Arts (A.A.) from Digital Media
06.2002
Richmond Hill H.S.
High School Diploma
06.1994
Skills
- Property Management
- Staff Management
- Sales And Marketing
- Daily Property Operations
- Administrative Support
- Microsoft Office
- Attention to detail
- Customer service
- Efficient Data Management
- Teamwork and collaboration
- Multitasking and organizing
- Critical thinking
Timeline
Credit Card Assistant
Bank of America
06.2024 - Current
HUMAN RESOURCE PERSONNEL PROCESSOR
United States Postal Service
10.2023 - 06.2024
ASSISTANT PROPERTY MANAGER
Prime Group Holdings
09.2021 - 07.2023
BARBER
Straight Cuts/ Self Employed
01.2019 - 06.2023
GENERAL MANAGER
Key food Supermarkets Inc.
09.2000 - 01.2019
Richmond Hill H.S.
High School Diploma
Technical Career Institute
Associate in Arts (A.A.) from Digital Media
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