Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Hi, I’m
WILLIAM TRAUGER
Philadelphia,United States
Summary
Overview
8
years of professional experience
Work History
Schuylkill
Administrative Assistant
04.2014 - 03.2022
Job overview
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Negotiated 20+ contracts with vendors and suppliers for office supplies, equipment and services. Dealt with clients needs and IRA accounts.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Nordstrom
Watch and Jewelry Sales Associate
04.2016 - 04.2018
Job overview
- Replenished merchandise from inventory during downtime when stock became low.
- Informed customers of upcoming promotions.
- Provided dynamic service to customers through active engagement, direct eye contact and well-honed listening skills.
- Reached status for selling more than 12,000 in fine jewelry Daily.
- Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Developed extensive conflict resolution skills by diffusing tense situations with unhappy customers.
Drexel Hamilton LLC
Intern/Marketing Associate
03.2016 - 04.2018
Job overview
- Established and managed relationships with external data providers and research vendors.
- Participated in brainstorming meetings to develop marketing collateral.
- Performed office administrative duties to enhance team cohesiveness.
- Measured and reported results of marketing initiatives.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Updated spreadsheets with statistical, financial and non-financial information.
- Used lead generation software to create organized lists of prospective customers.
Education
Penn State UniversityAbington, PA
Bachelor of Arts from Business Administration
05.2011
University Overview
Skills
- Employee Training
- Excel Spreadsheets
- Account Balancing
- Records Management Systems
- Data Entry Documentation
- CRM Software
- Internal Communications
- Contract Agreement Preparation
- Customer Relations
- Business Planning
- Office Management
- Administrative Support
Timeline
Watch and Jewelry Sales Associate
Nordstrom
04.2016 - 04.2018
Intern/Marketing Associate
Drexel Hamilton LLC
03.2016 - 04.2018
Administrative Assistant
Schuylkill
04.2014 - 03.2022
Penn State University
Bachelor of Arts from Business Administration
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