Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
Generic

WILLIAM TRAVIS HARRIS

Stockbridge,GA

Summary

Customer-focused Airline Passenger Assistant known for high productivity and efficient task completion. Specialize in passenger support, communication, and problem-solving, ensuring smooth travel experiences. Excel in empathy, patience, and adaptability, skills that are crucial for managing diverse traveler needs and maintaining positive interactions under pressure. Committed to enhancing passenger satisfaction through proactive service and assistance. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Delta Airlines Airline Passenger Assistant

Delta Airlines
Atlanta, GA
04.2024 - Current
  • Assisted passengers with special needs, including VIP passengers and those in need of wheelchairs.
  • Greeted passengers upon arrival at the airport and provided assistance with check-in procedures.
  • Addressed passenger complaints in a professional manner while providing appropriate solutions or escalations.
  • Monitored flight status updates on tablet systems in order to provide accurate information to passengers. Responded to passenger inquiries regarding flight schedules, delays, and gate changes.
  • Re-accommodated passengers in case of missed connections and cancellations.

United Airlines Passenger Assistant - (GAT) Airline

United Airlines
Atlanta, GA
12.2023 - 03.2024
  • Assisted passengers with special needs, including VIP passengers and those in need of wheelchairs.
  • Greeted passengers upon arrival at airport and provided assistance with check-in procedures.
  • Addressed passenger complaints in professional manner while providing appropriate solutions or escalations.
  • Monitored flight status updates on tablet systems in order to provide accurate information to passengers.
  • Responded to passenger inquiries regarding flight schedules, delays, and gate changes.
  • Trained new Passenger Service Agents on company policies, customer service techniques, and reservation software usage.

Float Consultant

True Rest Float Spa
McDonough, GA
04.2022 - 07.2023
  • Maintained solid working relationships with clients and co-workers.
  • Kept entryways, common areas and public spaces presentable and clean, removed office trash, cleaned desktops and dusted technology and restocked bathroom and breakroom supplies nightly.
  • Booked Appointments for clients

Education

Georgia State University
Atlanta, GA
05-2026

High School Diploma -

Union Grove Highschool
McDonough, GA
05-2022

Skills

  • Customer Service-Oriented
  • Cultural Sensitivity
  • Strong interpersonal skills
  • Route Planning
  • Disability Awareness
  • Boarding support
  • Check-in procedures
  • Customer Service Management
  • Boarding gate procedures
  • Airline Policies
  • Motivating employees
  • Pre-boarding checking

Hobbies and Interests

Asian Culture; Rock Climbing; Traveling; Food

References

  • Donald, Gaines, United Airlines Manager (UA), (404)239 - 3559, HeartsField Jackson International United Airlines
  • Lani, Pompey, Customer Service Representative, (678) 552 - 3904, United Airlines
  • Baldwin, Pemberton, Airline Ground Support Manager (GAT), (404) 509 - 9149
  • Jacob, Thamason, Float Consultant, (678) - 978 - 3622, (770) - 825 - 1991, True Rest Float Spa, Messelia Anderson
  • Eric, Daughtery, Track Coach, (404) - 660 - 7662, Union Grove High School

Timeline

Delta Airlines Airline Passenger Assistant

Delta Airlines
04.2024 - Current

United Airlines Passenger Assistant - (GAT) Airline

United Airlines
12.2023 - 03.2024

Float Consultant

True Rest Float Spa
04.2022 - 07.2023

Georgia State University

High School Diploma -

Union Grove Highschool

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WILLIAM TRAVIS HARRIS