Experienced Identity & Access Management Analyst with over 13 years of experience in Data Security. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
22
22
years of professional experience
Work History
Identity & Access Management Analyst
Blue Cross & Blue Shield Of SC
Columbia, SC
06.2010 - Current
C2 Security Clearance.
Engaged business and technology stakeholders to gather goals and requirements.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Worked with business partners to balance requirements, security and risk reduction.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Participated in team-building activities to enhance working relationships.
Worked with Managers and Directors to understand needs and provide excellent service.
RACF Administrator & Team Lead
Blue Cross & Blue Shield Of SC
Columbia, SC
12.2008 - 06.2010
Devised and implemented improvements to reporting procedures.
Entered and maintained departmental records in company database.
Managed agendas and calendars, boosting productivity and improving organizational initiatives.
Collected, validated and distributed information to employees.
Aided colleagues, managers and customers through regular communication and assistance.
Managed bi-weekly payroll employees.
RACF Analyst (Contractor)
ETTAIN Group -at Blue Cross Blue Shield Of SC
Columbia, SC
12.2007 - 12.2008
Validated results and performed quality assurance to assess accuracy of data.
Collected, arranged and input information into database system.
Performed system analysis, documentation, testing, implementation and user support for platform transitions.
Provided excellent customer support by creating new User IDs ahead of schedule using RACF Mainframe commands.
Performed RACF Group maintenance.
Information Technology Specialist
IBM
Columbia, SC
01.1998 - 08.2005
Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
Supervised and monitored delivery of contractual services according to SLA agreements.
Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
Supported IBM customer UNUM - creating RACF IDs and modified system access on multiple mainframes for customer.
Education
Associate of Arts - Occupational Safety And Health
Midlands Technical College
Columbia, SC
06.1979
Skills
Analytical and Critical Thinking
Risk Assessments
Multitasking Abilities
Decision Making
Self-Motivated
Attention to Detail
Problem-Solving
Interpersonal Communication
Teambuilding
RACF Mainframe Knowledge
Timeline
Identity & Access Management Analyst
Blue Cross & Blue Shield Of SC
06.2010 - Current
RACF Administrator & Team Lead
Blue Cross & Blue Shield Of SC
12.2008 - 06.2010
RACF Analyst (Contractor)
ETTAIN Group -at Blue Cross Blue Shield Of SC
12.2007 - 12.2008
Information Technology Specialist
IBM
01.1998 - 08.2005
Associate of Arts - Occupational Safety And Health