William Trinkle
Vancouver
Summary
Customer Support Specialist with 5 years experience in high-volume call centers. Excellent problem-solver with strong communication skills, known for staying calm under pressure, resolving issues efficiently, and consistently delivering a positive customer experience.
Overview
11
11
years of professional experience
Work History
Member Support Representative
iQ Credit Union
Vancouver, WA
08.2024 - Current
- Managed over 40 calls per day assisting members via phone, email, and standard mail.
- Handled and validated a variety of financial transactions, such as transfers, payments, domestic wire transfers, ACH returns, account updates, and ledger reconciliations.
- Resolve member complaints and issues efficiently, escalating to appropriate departments when necessary.
- Educate members on credit union products and services, promoting financial literacy and engagement.
- Utilized in-depth knowledge of KYC, compliance protocols, and regulatory standards to detect and prevent and financial crimes.
- Document member interactions and transactions in the CRM system.
Customer Service Agent
Nuna Baby Essentials
Vancouver, WA
05.2024 - 08.2024
- Provided excellent customer support using Zendesk, handling an average of 30 calls, 10 chats, and 50 emails daily.
- Assisting with troubleshooting how to use, put together, and take apart car seats and strollers.
- Updating customer profiles and processing warranty claims for damaged products.
- Processed payments for customers wanting to replace lost or damaged parts for their Nuna branded products.
- Using multiple computer programs simultaneously to find, update, and provide relevant information for customers.
Customer Service Advisor
Portland General Electric (PGE)
Portland, OR | Hybrid
05.2022 - 03.2024
- Managed over 70 calls daily in a high volume call center while maintaining highly rated customer service.
- Excellent communication and interpersonal skills to effectively understand and help customers, while maintaining a 95% satisfaction rate.
- Developed customized payment plans to help customers manage their bills and encourage payment.
- Adding and updating information daily which requires being detail oriented to ensure accuracy.
- Works closely with internal departments, government agencies, and collection agencies to resolve billing issues and support customers in restoring or maintaining their power.
- Quick learner with the ability to adapt to new processes and systems as needed.
Security
Coast 2 Coast Event Services
Portland, OR
05.2020 - 06.2022
- Inspect and patrol premises
- Crowd control
- Reporting unsafe or hazardous conditions
Delivery Driver
Uber & Doordash
Vancouver, WA
11.2016 - 05.2022
- Provided transportation for customers from point A to point B.
- Delivered cuisine and packages to customers.
- Provided excellent customer service.
Picker/Selector
United Natural Foods
Ridgefield, WA
03.2022 - 05.2022
- Picked and packed orders daily
- Certified on multiple brands of electric pallet jacks (EPJ)
- Multitask using EPJ's and headsets to select orders
- Palletize products quickly and safely to be sent for distribution
- Work with other team members to finish projects
- Standing, moving and lifting for ten hours or more in dry or refrigerated environment
Self-Employed
E-Commerce Owner
Vancouver, WA
08.2016 - 03.2020
- Created brand of products which were manufactured internationally and sold domestically
- Utilized different applications for keyword and product research
- Reached out to other brands to establish partnerships
- Negotiated pricing and design with factories to have samples created, then sent for quality assurance testing
- Coordinated with third party shippers to have product sent stateside to distribution centers
- Answered customer questions and processed refunds
- Printed labels and boxed products
- Prepped merchandise by shrink wrapping, labeling, and paper wrapping
Corporate Research Analyst
DiscoverOrg
Vancouver, WA
07.2016 - 11.2016
- Made 90 outbound cold calls daily.
- Utilized multiple applications to take notes and maintain database.
- As part of the quality assurance team, helped with the update and revision of any incorrect information previously entered into the database.
Customer Service Billing Specialist II
Charter Communications (Spectrum)
Vancouver, WA
12.2014 - 05.2016
- Averaged 70 calls daily, helped resolve complex issues and respond to complicated inquires regarding billing, service and installations.
- Consistently ranked in the top 10% of a 500-person call center for performance and service quality.
- Multitasked using multiple programs and applications to assess, resolve and document information for each call.
- Coordinated with supervisors on tasks; upselling of products and services.
Education
B.S. - Geography
Portland State University
Portland, OR05.2013
A.A. - General Degree
Clark College
Vancouver, WA05.2013
Skills
- 60 WPM typing
- G-Suite
- Zendesk
- Microsoft Office Suite
- Adobe
- 10-Key
- Windows, Mac
- Data Entry
- CRM Software
- Effective Time Management
- Excellent Problem Solving Skills
- Expert Communicator
Timeline
Member Support Representative
iQ Credit Union
08.2024 - Current
Customer Service Agent
Nuna Baby Essentials
05.2024 - 08.2024
Customer Service Advisor
Portland General Electric (PGE)
05.2022 - 03.2024
Picker/Selector
United Natural Foods
03.2022 - 05.2022
Security
Coast 2 Coast Event Services
05.2020 - 06.2022
Delivery Driver
Uber & Doordash
11.2016 - 05.2022
Self-Employed
E-Commerce Owner
08.2016 - 03.2020
Corporate Research Analyst
DiscoverOrg
07.2016 - 11.2016
Customer Service Billing Specialist II
Charter Communications (Spectrum)
12.2014 - 05.2016
A.A. - General Degree
Clark College
B.S. - Geography
Portland State University