William Turner
Phoenix,AZ
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
21
21
years of professional experience
Work History
Manager
Aramark
01.2016 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Recorded inventory sales into organization's weekly income report.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Evaluated report data to proactively adjust and enhance operations.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Prepared and recommended long-range plans for development of department personnel.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
Manager on Duty
Jackson's Car Wash
02.2015 - 01.2016
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Set goals for department and supported employees in meeting expectations.
- Oversaw [Type] operations with team of [Number] personnel.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Customer Service Representative
Eton
01.2014 - 01.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
Warehouse Worker
Amazon Warehouse
03.2012 - 12.2013
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as [Number] pounds.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Sales Associate
Dimensions In Music
04.2001 - 12.2011
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Completed orders and organized product deliveries to meet customer timetables.
- Tracked stock using company inventory management software.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Prepared large cash deposits with zero discrepancies.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Developed, marketed and sold full range of products and support services.
- Educated associates on market trends and stayed up-to-date on forecasts.
Education
High School Diploma -
Southfield High
Southfield, MI06.2000
Skills
- Managing Employee Relations
- Managing Cash Register
- Managing Laborers
- Managing Operations and Efficiency
- Strategic Planning
- Project Management
- Staff Management
- Issue and Conflict Resolution
- Administration and Reporting
- Managing Reception
- Food and Beverage Management
- Scheduling and Coordinating
- Technical Proficiency
- Employee Coaching and Motivation
- Performance Tracking and Evaluations
- Reconciling Cash Drawers
- Configuration and Management
- Job Assignments
- Managing Routines
- Stage Shows
- Supplier Relations
- Managing Career Progression
- Managing Files and Records
- Product Management and Branding
- Timelines and Milestones
- Budgeting and Resource Management
- Archive Manager
- Business Analysis
- E-Commerce Strategy
- Managing Communications Channels
- Business Unit Oversight
- Social Media Platforms
- Managing Revenue Projections
- Managing Multiple Tasks
- Reducing Waste
Affiliations
United Public Radio Media network
radio personality
I am the co hosted and co owner of U heard it hear 1st LLC associated with United Public Radio Media Group. We have a intellectual base music program that started off as a 1 hour radio show that transform into 2 hour podcast. We put Grammy holders with independent recording artist talk about the politics of the music industry. The show has been exist for little over 5 year's.
Timeline
Manager
Aramark
01.2016 - Current
Manager on Duty
Jackson's Car Wash
02.2015 - 01.2016
Customer Service Representative
Eton
01.2014 - 01.2015
Warehouse Worker
Amazon Warehouse
03.2012 - 12.2013
Sales Associate
Dimensions In Music
04.2001 - 12.2011
High School Diploma -
Southfield High
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