Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

WILLIAM TURNER III

Winter Haven,FL

Summary

Dynamic Sales Professional with a proven track record at Bartow Ford Company, skilled in implementing sales strategies that consistently surpass performance benchmarks. Expert in CRM systems to enhance customer satisfaction and profitability while demonstrating strong capabilities in strategic sales planning and client relationship management. Committed to leveraging adaptability and effective communication skills to contribute to team success and drive organizational growth.

Overview

32
32
years of professional experience
1
1
Certification

Work History

SERVICE TO SALES MANAGER

BARTOW FORD COMPANY
BARTOW, FLORIDA
05.2006 - Current
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Created detailed reports on service activities for senior management review.
  • Collaborated with customers to offer solutions to service needs.
  • Participated in formulating strategies for marketing initiatives aimed at expanding sales within the existing clientele.
  • Consistently ensured team met quality goals with well-defined benchmarks.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Resolved customer complaints in a timely manner.
  • Implemented quality control measures to uphold company standards.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Coordinated with sales and marketing teams to develop service offers and promotions.
  • Addressed customer questions and concerns regarding products and services.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Evaluated current processes to identify cost-saving opportunities.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Handled customer complaints and resolved issues promptly to maintain positive relationships.
  • Resolved customer complaints quickly and effectively.
  • Created monthly reports for management on sales performance.
  • Maintained up-to-date database of sales contacts and customer information.
  • Greeted customers to determine wants or needs.
  • Showcased vehicle features and took customers on test drives in local area.
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Negotiated prices with customers and finalized sales contracts.
  • Ensured all paperwork was completed accurately before submitting it for processing.
  • Responded to inquiries from potential customers via email and telephone.
  • Repeatedly outperformed quotas by effectively driving and completing sales deals.
  • Managed sales negotiations and financing options.
  • Adhered to dealership policies regarding pricing and advertising standards.
  • Followed up with customers to build long-term relationships and successful referrals.
  • Demonstrated the operation of vehicles to potential buyers.
  • Followed up with customers after purchase to ensure satisfaction with product or service received.
  • Provided excellent customer service throughout the entire buying process.
  • Assisted customers in selecting a vehicle that met their budget and needs.
  • Worked closely with finance companies to arrange financing terms for customers.
  • Educated customers about sales processes, warranty requirements and service standards.
  • Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Sales Professional

LAKELAND AUTOMALL
Lakeland, FL
02.2005 - 05.2006
  • Ensured compliance with all applicable laws governing automotive sales practices.
  • Attended training seminars and workshops related to automotive sales techniques.
  • Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
  • Completed sales transactions accurately using point-of-sale systems.
  • Collaborated with sales team members to ensure customer satisfaction with each purchase.
  • Facilitated the car buying process, resulting in increased customer satisfaction and sales.
  • Utilized product knowledge to successfully sell cars and meet dealership sales goals.

Police Officer, Uniformed Road Patrol

DUNDEE POLICE DEPARTMENT
Dundee, FL
08.2000 - 01.2005
  • Conducted initial investigations into criminal activities, gathering evidence and interviewing witnesses.
  • Responded promptly to calls for service, assessing situations and taking appropriate action.
  • Engaged with community members to build trust and foster a safe environment.
  • Maintained proficiency in use of firearms through regular training exercises.
  • Conducted regular patrols in designated areas to deter and detect signs of criminal activity.
  • Rendered assistance to accident victims and other persons requiring first aid for physical injuries or medical crises.
  • Assisted other law enforcement agencies during emergencies when requested.
  • Wrote detailed arrest and accident reports.
  • Participated in community outreach programs aimed at crime prevention.
  • Transported prisoners to jails or other detention facilities as required.
  • Arrested individuals suspected of criminal activities, following proper legal procedures.
  • Patrolled assigned areas in patrol car to observe for criminal activity.
  • Collaborated with other law enforcement agencies on joint operations and investigations.
  • Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.

Police Officer, Uniformed Road Patrol

Palmetto Police Department
Palmetto, FL
01.1993 - 08.2000
  • Patrolled designated to identify criminal activities, issue citations, prevent incidents and serve warrants.
  • Wrote detailed arrest and accident reports.
  • Responded quickly to calls, questions and complaints from citizens to help in various situations.
  • Searched vehicles, buildings, and other premises for evidence or contraband.
  • Supervised crowds at busy events and provided security services to prevent injuries.
  • Investigated motor vehicle collisions and determined the cause of the accident.
  • Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
  • Supervised subordinate officers by providing guidance during their shift duties.
  • Administered sobriety tests when suspected DUI offenders were stopped on the roadways.
  • Provided first aid assistance when needed until medical personnel could arrive on scene.
  • Participated in community outreach programs aimed at reducing crime rates in the area.
  • Assisted with crowd control during large public events such as concerts or festivals.
  • Attained staff feedback to deliver information to superiors for corrective action.
  • Monitored serving of warrants and assisted in making required arrests.
  • Prepared detailed reports of all incidents encountered while on duty.
  • Enforced local ordinances and state laws related to traffic violations, disorderly conduct.
  • Monitored and investigated suspicions persons and situations and unusual activities.
  • Issued tickets to offenders for parking and other infractions .
  • Arrested individuals suspected of criminal activities, following proper legal procedures.
  • Responded quickly to emergency situations involving civil unrest or violence.
  • Patrolled designated areas on foot and in a patrol vehicle to ensure public safety.
  • Interviewed victims, witnesses, suspects and informants regarding criminal activity.

Education

Some College (No Degree) - Business Administration

MANATEE STATE COLLGE
Bradenton, FL

Skills

  • Proven Sales Strategies
  • Vehicle Sales Techniques
  • Comprehensive Product Knowledge
  • Effective Sales Presentations
  • Prospective Client Outreach
  • Experience with CRM Systems
  • Product Specifications
  • Auto Financing Solutions
  • Profit Improvement Strategies
  • Effective Closing Strategies
  • Comprehensive Promotion Analysis
  • Strategic Sales Planning
  • Sales Forecasting Expertise
  • Workforce Skill Enhancement
  • Brand Recognition Strategies
  • Results-Driven Sales Approach
  • Project Progress Evaluation

Certification

  • Ford university certified in both retail sales as well as commercial sales.

References

References available upon request.

Timeline

SERVICE TO SALES MANAGER

BARTOW FORD COMPANY
05.2006 - Current

Sales Professional

LAKELAND AUTOMALL
02.2005 - 05.2006

Police Officer, Uniformed Road Patrol

DUNDEE POLICE DEPARTMENT
08.2000 - 01.2005

Police Officer, Uniformed Road Patrol

Palmetto Police Department
01.1993 - 08.2000

Some College (No Degree) - Business Administration

MANATEE STATE COLLGE

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WILLIAM TURNER III