William T. Vaughn II
NASHVILLE,TN
Summary
Dynamic Account Executive with a proven track record at XYZ Company, enhancing customer experiences and maintaining a 95% client retention rate. Expert in market development and customer relationship management, I excel in creating client-centric solutions and fostering key relationships. Achieved a significant increase in mortgage loan closings, demonstrating strong research and analysis skills alongside exceptional communication abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Night Auditor
Hampton Inn & Suites By Hilton
Nashville, TN
10.2022 - Current
- Utilized positive language and understanding of hotel programs for improved customer experience.
- Generated consistent and accurate financial as well as occupancy reports communicated each day to the General Manager.
- Ensured optimal service for the best interest of hotel guests.
Account Executive
Excel Credit Acceptance
Tullahoma, TN
04.2019 - 06.2024
- Actively and consistently support all efforts to simplify and enhance customer experiences.
- Conduct sales leads analysis with new and prospective customers, including the development of client-centric solutions.
- Built and maintained key client and carrier relationships by phone, email, and in person, ensuring a 95% client retention rate.
Account Service Representative
First Horizon Bank
Nashville, USA
06.2014 - 04.2021
- Company Overview: Nashville, TN
- Collaborated with the team to devise strategies for cross-selling insurance products, increasing sales by 15%
- Handled a high volume of client inquiries and resolved issues, achieving a 4.7 customer service rating
- Financial transactions: Handling customer financial transactions, such as cashing checks, opening and closing accounts, deposits, withdrawals, transfers, and loan payments
- Manage recording data, producing receipts, and providing information on related banking products and services
- Ensure to educate customers about self-service options
- Nashville, TN
Loan Officer
Advantage Mortgage
Memphis, USA
01.2010 - 01.2014
- Company Overview: Memphis, TN
- Conducted loan origination through communication with builder/developers, real estate brokers/agents, and customers
- Performed interviews with applicants and processed information for home loans
- Helped clients qualify for mortgage loans by working with credit bureaus and creditors
- Increased mortgage loan closing production over 85% and closed 5 to 10 loans a month consistently
- Memphis, TN
Education
Bachelor of Science - Business Administration
University Of Memphis
Memphis, TNSkills
- Competitor tracking
- Market development
- Account planning
- Sales presentation
- Marketing strategy implementation
- Customer relationship management
- Research and analysis
Training
- OnQ and Opera certified
- Public Relations
- Oral and Written Communications
- Reading Comprehension
- 10-Key
- Microsoft Excel
- MS Word
- Outlook
- PowerPoint
- Type 30 WPM
Community activities
- Chairman, Urban Geoponics, Nashville, TN, Community Garden to feed the homeless and low-income citizens’ initiative
- Mentor, Big Brothers and Big Sisters, Nashville, TN
- Coach/Director of Education, The Gra-Mar Athletic Association, East Nashville, TN
Certification
- Real estate License
Timeline
Night Auditor
Hampton Inn & Suites By Hilton
10.2022 - Current
Account Executive
Excel Credit Acceptance
04.2019 - 06.2024
Account Service Representative
First Horizon Bank
06.2014 - 04.2021
Loan Officer
Advantage Mortgage
01.2010 - 01.2014
Bachelor of Science - Business Administration
University Of Memphis
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