Marquella Curtice
Wickliffe,OH
Summary
Dedicated, self-motivated and goal-oriented leader with 7 years of experience in a retail setting, 6 years in a supervisor role. Exceptional customer service leader with notable attention to detail and multitasking abilities. Commended for honesty, hard work, and exhibiting a positive attitude.
Overview
7
7
years of professional experience
Work History
Grocery Manager
Marc Glassman Inc., (d.b.a Marc's)
Cleveland, OH
08.2013 - 12.2020
- Responsible for all training, developing, evaluation, and enforcement of policies within the department
- Working with Store Manager to address performance and/or disciplinary issues within the department
- Strengthened workflow productivity working with management in hiring, recruiting and developing top talent
- Managed communications between team members, customers and vendors to keep operations efficient and successful
- Successfully met weekly goals set by corporate
- Supervised team members of more than 15, including third shift, in accordance with company policies and procedures
- Reorganized sales floor, changed product layout to optimize customer flow and improve product visibility
- Updated store pricing, signage and merchandising based on current promotions
- Processed shipments and maintained stock shelf organization
- Improved product variety to increase sales
- Kept a variety of 98% in stock
Education
Associate of Applied Science - Health Information Systems
University of Cincinnati Clermont
Cincinnati, OH05-2025
Skills
- Exceptional Customer Service
- Training and Development
- Multitasking
- Purchasing and Planning
- Cost Analysis and Savings
- Efficiency Enforcement
- Policy and Procedure Enforcement
- Issue and conflict resolution
- Loyal and Committed
- Proven Leader
Timeline
Grocery Manager
Marc Glassman Inc., (d.b.a Marc's)
08.2013 - 12.2020
Associate of Applied Science - Health Information Systems
University of Cincinnati Clermont
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