Summary
Overview
Work History
Education
Skills
Timeline
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William Ussery

Anniston,AL

Summary

Results-driven professional with 30 years of experience managing all aspects of manufacturing business operations. Proven track record of success in supervising, hiring, training, troubleshooting, and ensuring safety. Led by example to achieve profitable and high-production departments while reducing accident percentage by over 20%. Expertise in coordinating scheduling, training, production, and safety within the auto manufacturing industry. Skilled in problem-solving paint and equipment issues for cabinet and window manufacturers across multiple locations.

Overview

31
31
years of professional experience

Work History

Service Technician Representative

AkzoNobel
High Point, NC
02.2023 - 10.2023
  • Communicated with clients for outstanding customer service and to increase repeat business.
  • Traveled to customer locations to complete work for pre-set appointments.
  • Conducted service appointments to diagnose and fix problems.
  • Completed documentation promptly, enabling service requests to be properly recorded and tracked.

Team Coordinator

Honda Manufacturing of Alabama
Lincoln, AL
04.2012 - 02.2023
  • Collaborate with management team to meet organizational and departmental goals.
  • Communicate assigned responsibilities to each group member to delegate tasks.
  • Discuss routine instructions to team members on job responsibilities and coordinated onboarding activities.
  • Deliver high-quality service by responding quickly to client issues and addressing all concerns successfully.
  • Determine opportunities to streamline current processes and provided direction to team.
  • Meet with team members and management staff to discuss safety outages and identify root causes.
  • Verify adequate and proper training for technicians on how to safely use processing equipment.
  • Implement internal audit controls and legal compliance to promote accountability.

Finishing/Paint Department Manager /Assistant Plant Manager

Legacy Cabinets
Eastaboga, AL
04.1993 - 04.2012
  • Determined appropriate materials and supplies needed to achieve specified finishes and monitored inventory of key tools and materials.
  • Finishing Manager mixing dyes by scale to achieve proper colors. Tested products of subassemblies for functionality and troubleshot problems with equipment, devices, and products. Determined best courses of action for best quality and repairs.
  • Supervised maintenance and cleaning of machinery.
  • Supervised employees to monitor daily production progress, safety and quality. Scheduled daily tasks and priorities for finishing team.
  • Reviewed, troubleshot, and corrected quality issues. Strengthened quality control and quality assurance processes to align with customer objectives and expectations.
  • Managed projects by scheduling staff members and handling material deadlines.
  • Drove continuous improvement in productivity, quality, sales, and safety.
  • Communicated with supply vendors to obtain raw materials and managed the storing of supplies and finished product.
  • Trained and coached employees to instruct and enhance performance and monitored employees by inspecting work for accuracy, and quality throughout.
  • Monitored the production team and assisted employees with improving all processes and safety while increasing profits.

Education

High School Diploma -

Wadley High School
Wadley, Alabama

Skills

  • Technical Staff Collaboration
  • Decision Making and Problem Solving
  • New Process and Product Development and testing
  • Verbal and Written Communication
  • Equipment Troubleshooting and Corrective Maintenance
  • Reporting Requirements and deriving conclusions from observations
  • Meeting OSHA Regulations and monitor safety and equipment
  • Proven ability to determine best courses of action for best quality and repairs
  • Quality Control Procedures and analysis

Timeline

Service Technician Representative

AkzoNobel
02.2023 - 10.2023

Team Coordinator

Honda Manufacturing of Alabama
04.2012 - 02.2023

Finishing/Paint Department Manager /Assistant Plant Manager

Legacy Cabinets
04.1993 - 04.2012

High School Diploma -

Wadley High School

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William Ussery