William Utley
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Detail-oriented Outside Plant Tech with experience in line installation and repair. Identifies and resolves operational issues and applies comprehensive knowledge of cable distribution systems. Offers task prioritization and time management skills. Reliable Lineman known for troubleshooting issues and inspecting the plant and lines for signs of damage. Dedicated employee willing to work any shift and offering a great attendance record. Promoting highly developed decision making skills.
Overview
18
18
years of professional experience
Work History
Outside Plant Compliance Tech./ Lineman
Cox Communications
01.2021 - Current
- Performs maintenance on outdoor plant communication equipment and cabling systems for voice, data, and video imaging
- Installs, tests, troubleshoots, and repairs the cable and fiber network
- Routinely inspects all aspects of the plant
- Works with management to ensure consistent plant operation is consistent across all technologies
- Comfortably operates a bucket truck and work at heights exceeding 30 feet
- Provides live hands-on support as needed for engineering staff
- Creates and maintains a list of critical spare parts
- Maintains clean and proper installation of equipment across assigned regions
- Inspects, evaluates, and analyzes aerial and underground facilities for compliance with applicable internal and external safety and regulatory standards
- Repairs, guides, and suggests, and contributes to the entry and maintenance of asset compliance management database systems and works with others to ensure compliance
- Understands and applies Cox Communications construction standards, as well as applicable asset owner, state, and federal standards
- Monitors and maintains inspections schedules and provides quality assurance of vendor performance on compliance repairs as directed
- Ensures that the COX network is built in a safe manner throughout the system by assessing infractions
- Inspects Outside Plant based on applicable schedules
- Understands high-risk geographic regions and driving factors
- Assigns infractions with the relevant level of severity
- Enters information into the database.
Universal Home Technician
Cox Communications
12.2012 - 01.2021
- Testing and Diagnostics
- Problem Solving
- Cable Prepping & Installation
- Mission and Values Driven
- Customer Service
- Quality Assurance
- Technical Troubleshooting
- Physical Ability of lifting 70-100 pounds of equipment, ladders, tools
- Able to climb ladders and utility poles
- Able to work outdoors, maneuver in cramped spaces, and tolerate extreme conditions
- Cabling
- Low Voltage
- Service Technician Experience
- Troubleshooting
- Network Support.
Satellite Service Technician
Direct TV-MASTEC
01.2006 - 12.2012
- Consistently exceeded client survey expectations; ranked “outstanding” technician in multiple markets/ regional footprints; received numerous accolades for customer service excellence
- Installed, upgraded, and/or disconnected broadband products and services including video, telephone, and high-speed internet (HSI) following prescribed procedures; ensured that service operates within established parameters
- Installed home security products such as full home options, cameras, and integrated mobile operated solutions; worked with alarms, low voltage electricity, and color-coded wires for various installation types
- Identified and remedied sources of video, telephone, and HSI service or customer-perceived problems; ensured optimal customer satisfaction
- Educated customers regarding their existing and new services, promoted other available services, and proposed solutions to customer problems
- Completed paperwork accurately, and reported and recorded work order status updates via automated tracking database and dispatched coordination hub
- Established cable dish system by installing equipment; running and pulling TV cable; programming and calibrating equipment; adhering to codes, regulations, and standards.
Education
Certification - Network And Cyber Security
Montgomery College
Germantown, MD08.2024
Skills
- Crew assistance
- Hand and power tools
- Wire Splicing
- Written and verbal communication
- Emergency Repairs
- System Troubleshooting
- Cable splicing
- Repair work
- Problem-Solving
- Multitasking Abilities
- Underground cabling
- Bucket truck operation
- Customer Service
- Time Management
- Teamwork and Collaboration
- Networking
- Relationship Building
Core Proficiencies
- Troubleshooting
- Cable Dressing
- Fiber testing
- Telecommunications
- Blueprint
- Installation
Accomplishments
- Collaborated with team of 12 in the development of sweeping for noise on the cable plant.
- Achieved to find interruption by completing troubleshooting and fixing the issues with accuracy and efficiency.
- Documented and resolved problems which led to less outages.
Timeline
Outside Plant Compliance Tech./ Lineman
Cox Communications
01.2021 - Current
Universal Home Technician
Cox Communications
12.2012 - 01.2021
Satellite Service Technician
Direct TV-MASTEC
01.2006 - 12.2012
Certification - Network And Cyber Security
Montgomery College
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