William Valdez
San Antonio,Tx
Summary
Dynamic leader with proven expertise in field operations and crew management, honed at ISS Facility Services. Excelled in enhancing team productivity and optimizing customer experience through effective maintenance planning and progress monitoring. Skilled in inventory management, adept at driving product and service improvements. Demonstrates exceptional problem-solving abilities and a commitment to excellence.
Overview
25
25
years of professional experience
Work History
Field Manager
4MM Building Solutions
01.2014 - Current
- Facilitated field operations through supervision and direction of field personnel.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
- Predicted and resolved operational bottlenecks, supply and tool shortages.
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Prepared operational budget and directed proper utilization of company resources to meet objectives.
Customer Service Associate Associate
Excela Technologies
01.2013 - 01.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded proactively and positively to rapid change.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Trained staff on operating procedures and company services.
- Maintained up-to-date knowledge of product and service changes.
Supervisor
ISS Facility Services
01.2000 - 01.2014
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
Education
High School Diploma -
John F. Kennedy High School
1922 General McMullen San Antonio Tx, 7822606-1993
Skills
- Field operations
- Maintenance planning
- Progress monitoring
- Inventory management
- Crew management
Timeline
Field Manager
4MM Building Solutions
01.2014 - Current
Customer Service Associate Associate
Excela Technologies
01.2013 - 01.2024
Supervisor
ISS Facility Services
01.2000 - 01.2014
High School Diploma -
John F. Kennedy High School
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