William Van Patten
Amsterdam,NY
Summary
Proven leader with a track record of enhancing profitability and streamlining operations at Glens Falls Hospital. Excelled in fostering team unity and leveraging strong negotiation skills to secure advantageous vendor terms. Specializes in operations management and customer relations, driving success and loyalty through strategic planning and effective problem resolution.
Customer-oriented General Manager with 25+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Go Play With Your Food
02.2023 - 09.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Food and Nutrition Supervisor
Glens Falls Hospital
12.2010 - 02.2023
- Optimized food production processes, streamlining operations while maintaining quality standards.
- Assisted on tray line and prepared trays according to prescribed diets and patron requests.
- Contributed to long-term strategic planning initiatives aimed at enhancing the overall success of the foodservice operation.
- Established strong relationships with vendors, negotiating favorable terms for bulk purchases and securing reliable supply channels.
- Led a team of kitchen staff to achieve efficient workflow and maintain high standards of cleanliness.
- Maintained food at proper operating temperatures, trained team in food safety and documented required temperatures.
- Handled customer complaints professionally, resolving issues promptly to ensure continued satisfaction.
Education
No Degree - Human Services
Schenectady County Community College
Schenectady, NY05.1992
High School Diploma -
Linton High School
Schenectady, NY06.1989
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Training and coaching
- Team Leadership
- Time Management
- Customer Relations
- Employee Scheduling
Certification
ServSafe - Expires 2025
Timeline
General Manager
Go Play With Your Food
02.2023 - 09.2023
Food and Nutrition Supervisor
Glens Falls Hospital
12.2010 - 02.2023
No Degree - Human Services
Schenectady County Community College
High School Diploma -
Linton High School
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