Summary
Overview
Work History
Education
Skills
Timeline
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William Van Pelt

Pensacola,FL

Summary

Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.

Overview

10
10
years of professional experience

Work History

Multi-Unit General Manager

Victra Wireless
08.2023 - Current
  • Enhanced employee productivity through continuous training, goal setting, and performance evaluations.
  • Increased overall unit performance by implementing effective management strategies and streamlining operations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved customer retention rates by delivering exceptional after-sales support and fostering long-term relationships with key accounts.

Store Manager

Victra Wireless
05.2021 - 08.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.

Sales Associate

Victra Wireless
08.2019 - 05.2021
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.

Customer Service Staff Member

Publix
09.2016 - 10.2019
  • Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
  • Facilitated seamless transactions by accurately processing payments, returns, exchanges, or other account adjustments using internal systems.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.

Cashier

Publix
02.2015 - 09.2016
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.

Education

Gulf Breeze High School
Gulf Breeze, FL
05-2016

Skills

  • Sales strategy development
  • Customer service expertise
  • Effective organization skills
  • Rapport and relationship building
  • Strategic business planning
  • Problem-solving
  • Team collaboration
  • Results-driven
  • Revenue growth

Timeline

Multi-Unit General Manager

Victra Wireless
08.2023 - Current

Store Manager

Victra Wireless
05.2021 - 08.2023

Sales Associate

Victra Wireless
08.2019 - 05.2021

Customer Service Staff Member

Publix
09.2016 - 10.2019

Cashier

Publix
02.2015 - 09.2016

Gulf Breeze High School

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William Van Pelt