Summary
Overview
Work History
Education
Skills
Timeline
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William Vaughan

Shawnee,KS

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

32
32
years of professional experience

Work History

New Car Sales Representative

Aristocrat Motors
10.2011 - 11.2023
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Responded to customer enquiries via telephone and email.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Answered telephone and email inquiries from potential customers.
  • Located merchandise across various stores to address customer needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Recommended complementary purchases to customers, increasing revenue.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained a deep knowledge of the dealership''s inventory, allowing for quick and accurate matching of clients to vehicles
  • Collaborated with finance teams to ensure smooth transactions and secure optimal financing options for customers
  • Enhanced dealership reputation through consistent delivery of high-quality customer service and positive word-of-mouth referrals
  • Organized regular follow-ups with past clients, ensuring their continued satisfaction and generating repeat business
  • Utilized CRM systems to manage customer information, track leads, and maintain organized records of sales activities
  • Negotiated deals skillfully, balancing the interests of both the dealership and the buyer for mutually beneficial agreements
  • Participated in ongoing product training sessions to stay current on new models, features, and industry trends
  • Improved closing rates by establishing trust with clients through transparency and open communication about pricing, incentives, and available options
  • Negotiated purchase prices and explained sales, warranty, and optional products

Senior Vice President

Northland National Bank
03.1992 - 10.2009
  • Drove corporate revenue by creating strategies that fit perfectly with company's vision and mission.
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
  • Networked with customers, prospects and partners at conferences and trade shows.
  • Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Identified opportunities to improve business process flows and productivity.
  • Directed market expansions to propel business forward, meet changing customer needs.
  • Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Managed financial, operational and human resources to optimize business performance.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Monitored key business risks and established risk management procedures.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Devised and presented business plans and forecasts to board of directors.

Education

Hospitality

University of Missouri - Kansas City
Kansas City, MO

Skills

  • Lead Follow up
  • Consultative Techniques
  • Upselling Strategies
  • Goal Setting
  • Sales Conversion
  • Customer Relationship Management
  • Demonstrating Vehicle Features
  • Friendly and Enthusiastic
  • Team Collaboration
  • Professional Demeanor
  • Delivering Vehicles
  • Relationship Building
  • Competitive
  • Customer Service

Timeline

New Car Sales Representative

Aristocrat Motors
10.2011 - 11.2023

Senior Vice President

Northland National Bank
03.1992 - 10.2009

Hospitality

University of Missouri - Kansas City

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William Vaughan