Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

William Vazquez

Rochester

Summary

Single father of 3. Car enthusiasts, own small detailing business. Very hard worker. People pleaser, problem solver. Very accurate & Friendly. Professional with work teammates & customers. Stride for a better tomorrow.

Overview

29
29
years of professional experience

Work History

Maintenance Technician

Nbm
06.2024 - Current
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Inspected and maintained equipment to keep items in top working condition.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.

Delivery Driver

On Track, Inc
11.2016 - Current
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Delivered packages to customer doorsteps and business offices.
  • Contributed to company growth by cross-selling additional products during deliveries, resulting in increased sales revenue.
  • Expanded professional knowledge base by attending industry workshops, conferences, or webinars related to transportation trends, safety, and best practices.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Documented mileage, deliveries, pickups, customer issues and damages.

Store Manager

Rent A Center Warehouse & Retail Store
05.2003 - 11.2016
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Asst Store Manager

Foot Locker,
08.2000 - 05.2003
  • Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
  • Assisted in recruiting, hiring and training of team members.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Asst Store a Manager

Edison Brothers
01.1997 - 07.2000
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Education

Associate Of Business Administration - Business Management

Monroe Community College
Rochester, NY
05.2001

Graduated - Business Administration

Greece Olympia
Rochester, NY
06.1998

Skills

  • Direct Sales
  • Records Organization and Management
  • Team Leadership
  • Employee Development
  • Team motivation
  • Inventory Management
  • Training and mentoring
  • P&L Management
  • Employee Training
  • Supply Ordering
  • Shift Scheduling

    • Fluent in Spanish

Accomplishments

    Managed multiple struggling Business from negative revenue to positive revenue. Gained customer by 45%.

    Raised 3 kids alone. 2 boys 1 girl.

Languages

Spanish
Full Professional

Timeline

Maintenance Technician

Nbm
06.2024 - Current

Delivery Driver

On Track, Inc
11.2016 - Current

Store Manager

Rent A Center Warehouse & Retail Store
05.2003 - 11.2016

Asst Store Manager

Foot Locker,
08.2000 - 05.2003

Asst Store a Manager

Edison Brothers
01.1997 - 07.2000

Associate Of Business Administration - Business Management

Monroe Community College

Graduated - Business Administration

Greece Olympia

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