William Velez
Orlando,FL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Windshield Technician
Marathon Promotions Marketing
09.2024 - Current
- Enhanced safety for customers by ensuring proper installation of windshields according to industry standards.
- Contributed to a safe work environment by adhering to proper safety guidelines during all repairs and installations.
- Increased revenue by upselling additional services such as wiper blade replacements when appropriate.
- Performed routine maintenance on equipment, prolonging its lifespan and maintaining optimal performance levels during jobs.
Roofing
ALPHA Roofing amd Sheet Metal, LLC
02.2023 - 09.2024
- Employment role: to install, repair, diagnose, or plan/lead new or existing projects
- These projects include new builds along with repairing re-roof projects for commercial construction.
- Utilized advanced negotiation tactics when closing deals or resolving disputes between parties involved in roofing projects.
- Gained hands-on experience in specialized carpentry areas like framing, roofing, siding installation for diverse project types.
- Enhanced client satisfaction with timely and accurate assessments of roofing issues.
- Demonstrated expertise in various roofing systems such as TPO, EPDM, metal roofing installations to cater to diverse client needs effectively.
Sales Closer
ICONTRACTING, LLC
12.2022 - 03.2023
- Responsibility for this role include acquiring and generating new clients, conducting roof inspections, generating proposals, closing sales while tailoring to each customer and their individual financial situations.
- Optimized lead qualification methods by refining processes for better identification of high-potential prospects.
- Collaborated with marketing teams to create compelling promotional materials that drove interest from prospective clients.
- Delivered customized product demonstrations that showcased features relevant to each client''s specific needs, increasing conversion rates.
- Contributed ideas during strategy meetings that helped improve overall company performance in key areas such as lead generation, pipeline management, and deal closure rates.
General Manager: Restaurant Tour
Chipotle Mexican Grill
04.2015 - 11.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
Education
High School Diploma -
Dr. Phillips High School
Orlando, FL01.2015
Skills
- Forecasting
- Financial Analysis
- Pricing
- Sales Management
- Roofing
- Management
- Food Safety
- Employee Orientation
- Process Improvement
- Human Resources
- Payroll
- Profit & Loss
- Strategic Planning
- Project Management
- Budgeting
- Employee retention
- Customer retention
- Remote recruiting
- Inventory management
- Loss prevention
- Restaurant management
- Food handling
- Customer relationship management
- Staff training
- Computer skills
- Meeting facilitation
- Financial Report Writing
- Team Management
- Safety Procedures
- Vehicle Inspection
- Adhesive Selection
- Proper tool usage
Certification
- ServSafe
- Driver's License
- Food Handler Certification
Assessments
- Work style: Reliability, Proficient, Dependable, and Act with integrity at work.
- Sales skills: Proficient, Influencing and Negotiating with customers.
- Food service: Customer situations, Proficient, Identifying and addressing customer needs in a food service setting.
- Customer focus & Orientation: Proficient, Responding to customer situations with sensitivity.
Languages
Spanish
Professional Working
Timeline
Windshield Technician
Marathon Promotions Marketing
09.2024 - Current
Roofing
ALPHA Roofing amd Sheet Metal, LLC
02.2023 - 09.2024
Sales Closer
ICONTRACTING, LLC
12.2022 - 03.2023
General Manager: Restaurant Tour
Chipotle Mexican Grill
04.2015 - 11.2022
High School Diploma -
Dr. Phillips High School
- ServSafe
- Driver's License
- Food Handler Certification
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