William Veltri

• Collaborated with cross-functional teams to enhance customer satisfaction initiatives.
• Analyzed customer interactions to streamline processes and improve response times.
• Trained staff on best practices for delivering exceptional customer experiences.
• Managed communication channels, ensuring timely responses to customer inquiries.
• Monitored performance metrics to evaluate the effectiveness of customer experience strategies.
• Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Performed duties and provided service in accordance with established operating procedures and company policies.
• Championed customer-centric culture within company, leading by example and rewarding exceptional customer service behaviors.
• Managed diverse team of customer service representatives, fostering inclusive environment that valued different perspectives.

• Supervised daily operations, ensuring team adherence to safety protocols and customer service standards.
• Trained new staff on product knowledge, operational procedures, and inventory management systems.
• Coordinated scheduling and workload distribution to optimize team efficiency and service delivery.
• Assisted in inventory control, conducting regular stock audits to maintain accurate inventory levels.
• Implemented visual merchandising strategies to enhance product displays and drive sales performance.
• Resolved customer inquiries and complaints promptly, improving overall customer satisfaction ratings.
• Monitored employee performance, providing constructive feedback to foster professional development.
• Collaborated with management on store initiatives to improve operational processes and workflow efficiency.
• Managed team of 8 employees, delegated tasks and held each employee accountable for completing assignments.
• Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
• Opperated forklifts and reach trucks.

• Assisted customers in product selection, enhancing shopping experience and driving sales.
• Maintained accurate inventory levels through regular stock checks and replenishment processes.
• Collaborated with team members to set up product displays, optimizing store layout for customer engagement.
• Processed transactions efficiently, ensuring accuracy in cash handling and payment processing.
• Provided knowledgeable answers to customer inquiries regarding products, services, and promotions.
• Trained new associates on sales techniques and customer service best practices, fostering a collaborative environment.
• Monitored store cleanliness and organization, contributing to a positive shopping atmosphere for customers.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.
• Helped customers locate products and checked store system for merchandise at other sites.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Provided positive first impressions to welcome existing, new, and potential customers.

Created purchase orders and expedited urgent customer deliveries. Organized and maintained documentation to ensure FDA compliance.