William Veress

• Supervised service team of nine employees to ensure high-quality customer experiences and adherence to company standards.
• Developed and implemented training programs to enhance staff skills and operational efficiency.
• Managed inventory control systems to optimize resource allocation and minimize waste.
• Negotiated with vendors to secure best prices for parts and supplies.
• Analyzed service reports to identify areas of improvement.
• Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
• Improved customer satisfaction by implementing streamlined service processes and staff training programs.
• Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
• While Managing Sun Lake apartments I also overseeing Capex projects for sister properties by acquiring proper bids and ensuring work is being done correctly while also running smoothy and within budget. I assist my RMD with DD walks for potential take overs. I also conducting internal audits in our portfolio when needed.

• Trained and guided team members to maintain high
productivity and performance metrics.
• Completing an average 20-25 work orders daily with a
24–48-hour turnaround timeframe.
• Make ready turnaround time of 6-7 days average.
• Supervised daily operations, including employee
performance, preventive maintenance and safety.
• Conducted inspections of property grounds, buildings
and equipment to identify maintenance concerns and
direct timely repairs.
• Delivered beautiful make-ready product assuring on
time happy move-ins.
• Provided facility inspection and maintenance to
achieve superior levels of cleanliness and upkeep.
• Optimized work readiness with effective gathering of
parts and supplies in alignment with specifications.

Managed two properties simultaneously, Colonial Village at Twin Lakes (460 units) and Colonial Grand at Lake Mary (472 units)
• Hired, trained, and mentored staff to maximize
effectiveness.
• Maintained team productivity and quality at service by
establishing and maintaining clear benchmarks.
• Developed and executed plan to achieve and and maintain 95% or better rate of occupancy.
• Administered property-related budgets, reviewed
invoices, and tracked costs.
• Procured pricing information from various vendors to
support cost-effective purchasing.
• Conducted inspections of property grounds, buildings
and equipment to identify maintenance concerns and
direct timely repairs.
• Coordinated daily workflow through task prioritization
and concise scheduling.
• Provide guidance to management regarding project
bids for onsite improvements.
• Processed Purchase Orders (PO) in a timely manner
while placing parts orders using Yardi/Payscan.
• Managed a task force team that entailed taking one
maintenance technician from each sister property to
help property come up to company standards with
compliance. I would bring a different property up to
compliance monthly.
• Visited sister properties and trained service managers
for company compliance.
• Trained 6+ technicians into service manager