William Villalva
New Port Richey,FL
Summary
- Adept in bilingual communication and proficient in Microsoft Office, my tenure at Tax Collector For Pasco County honed my problem-solving and leadership skills, significantly enhancing team efficiency and customer and team satisfaction. Leveraging expertise in multitasking and prioritization, I successfully managed complex customer scenarios, fostering a collaborative environment and streamlining workflow processes.
- Hardworking and passionate job seeker with a strong work ethic. Eager to secure a entry-level position within the healthcare industry with room for personal and professional growth.
Overview
15
15
years of professional experience
Work History
Customer Service Supervisor
Tax Collector For Pasco County
04.2014 - 05.2024
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Created, prepared, and delivered reports to various departments.
- Handled issuing various licenses, registrations, permits for the community in a timely and efficient manner.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Facilitated cross-functional initiatives between teams for improved coordination in addressing complex customer needs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Customer Service Representative
Home Depot
02.2010 - 05.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Replenishing the store in various departments for customer and team member quality.
Server
Steak N Shake
11.2009 - 07.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
No Degree - Certified Nursing Assistant And Patient Care Tech
Pasco Medical Training
New Port Richey, FL03.2018
High School Diploma -
Santa Susana High School
Simi Valley, CA08.2006
Skills
- Bilingual
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Proficient in multitasking in high paced, high stressed environment
- Work Prioritization
- Delegating Work
- Proficient in Microsoft Office programs as well as Adobe, Frvis, Orion and Taxsys
Timeline
Customer Service Supervisor
Tax Collector For Pasco County
04.2014 - 05.2024
Customer Service Representative
Home Depot
02.2010 - 05.2019
Server
Steak N Shake
11.2009 - 07.2016
No Degree - Certified Nursing Assistant And Patient Care Tech
Pasco Medical Training
High School Diploma -
Santa Susana High School
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