Summary
Overview
Work History
Education
Skills
Certification
Claims Handling Experience
References
Timeline
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William Vivier

Licensed Claims Adjuster
Mulberry,FL

Summary

Seasoned Auto Claims Adjuster with a 4-year background in preparing insurance claims for vehicle damages. Superb knowledge of resolution and claim settlement procedures. Familiarity with general liability procedures and auto insurance policies.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Project Management Associate

Lamberts Cable & Splicing (Contracted Via AccountantsOne)
08.2023 - 01.2024
  • Kept consistent line of communication between parent company (Frontier,) and in-house staff and construction crew in order to meet documentation and billing standards
  • Developed proper documentation in order to close out long-standing, high value contracts in order to secure payment
  • Worked on consistent basis in order to ensure that all project considerations were properly accounted for
  • Assisted in creation and maintenance of several spreadsheets and databases to maximize efficiency and communication within office.
  • Facilitated billing and closure of over $800,000 worth of projects during six-month period.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Drafted project reports to identify successful outcomes, insights and future recommendations
  • Maintained open communication by presenting regular updates on project status to management

Claims Adjuster

GEICO, Lakeland, FL
11.2019 - 06.2022
  • Worked with customers to resolve insurance claims with auto-accidents with fluid information and empathy
  • Worked with high organizational and productive skills to make sure every customer was treated with same respect and reserve of resources.
  • Proactively participated in meetings and helped create new practices.
  • Answered calls, responded to emails, and supported teammates
  • Trained, and coached, new staff members
  • Proven ability to work to high standards and meet consistent metrics at high level of performance
  • Pitched ideas on how to improve performance and efficiency
  • Helped management to identify workflow issues and find solutions
  • Maintained high standard for quality, customer satisfaction, and Auto Repair Express commitments
  • Used learned skills and knowledge of claims process to assist team members in making liability decisions, or correctly handling PIP exposures.
  • Handled 50-70 claims per day while also working backlog queue for other claims.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information
  • Evaluated insurance policies and analyzed damages to determine coverage

PIP Adjuster

GEICO, Lakeland, FL
03.2021 - 10.2021
  • Working with Personal Injury Protection exposures and making sure each case was treated to high level of care and consideration.
  • Maintained excellent record of customer service, proven with customer response and survey rate.
  • Established rapport and empathy with policyholders while monitoring treatment and advising next steps.
  • Maintained consistent reply rate to ensure that all claims are effectively handled in prompt manner.
  • Proficient in drafting Reservations of Rights and responses to Letters of Representation that protected our company's rights and authority while still serving our insured's interests.
  • Handled 8-12 new claims per day.

Night Auditor

Staybridge Suites, Lakeland, FL
12.2017 - 11.2019
  • Completed reports of administrative value - including working hours of peers and employees.
  • Completed cash drops and balancing of accounts.
  • Person of responsibility during night operational hours.
  • Managed customer satisfaction.
  • Referred customer comments to appropriate procedure.
  • Addressed customer issues and problems occurring during night hours.
  • Troubleshooted technical issues picked up from previous day.
  • Answered to management requests from previous day.
  • Completing handover and nightly reports to management and clerical relief.
  • De-escalation of negative reviews or customer interaction.
  • Use of M3 accounting software to enter, update, and process payable invoices.

Education

Skills

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Certification

0620 – Adjuster – All Lines – Currently active and in compliance in FL

Claims Handling Experience

  • 7 Months PIP
  • 2.5 years General Liability
  • Complex Liability Decisions
  • Broad knowledge of claims handling in regards to outlying issues and existing workplans
  • Multi-Vehicle Claims (up to 3 vehicles per incident)
  • Investigative Skills used to determine liability and the presence of Comparative Negligence
  • Ability to properly read and break down medical bills as well as categorizing injuries using ICD-10 Codes
  • Gathering information from databases(ISO, Accurint,) for PIP Qualification purposes
  • Interaction and correspondence with multiple attorneys and legal firms
  • Drafting Reservation of Rights letters in the event of Denial of Coverage
  • Customer Service Concerns/ability to communicate claims workflow in an easy to digest manner
  • Maintaining a rolling diary of claims while handling inbound call inquiries

References

  • Lisa Klein, ACCOUNTANTS ONE (Handler), (404) 274-6841
  • Kenny Hudson, GEICO (Trainer & Coach), (305) 205-8093
  • Charlotte Switzer, GEICO (Teammate), (863) 368-4818
  • Chris Johnson, GEICO (Coach), (836) 583-0989
  • Elba Rubiani, STAYBRIDGE (Co-Worker), (813) 255-7733

Timeline

Project Management Associate

Lamberts Cable & Splicing (Contracted Via AccountantsOne)
08.2023 - 01.2024

PIP Adjuster

GEICO, Lakeland, FL
03.2021 - 10.2021

Claims Adjuster

GEICO, Lakeland, FL
11.2019 - 06.2022

Night Auditor

Staybridge Suites, Lakeland, FL
12.2017 - 11.2019

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William VivierLicensed Claims Adjuster