William Voisin
Liviniti
Noble,LA
38
years of professional experience
Experienced team leader with a strong background in coaching staff, improving service quality, and resolving complex issues. Known for teamwork, problem-solving, attention to detail, and motivating teams to deliver consistent results.
Work History
Team Leader
4 Years- Coached staff on claims processing, prior authorizations, and member issue resolution.
- Monitored performance standards to improve turnaround times and service quality.
- Led daily team workflows to maintain accurate pharmacy benefits support and service consistency.
- Coordinated escalated case reviews with internal departments and pharmacy partners.
- Trained team members on operational procedures, compliance requirements, and system usage.
- Resolved complex member and provider concerns with clear communication and timely follow-up.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Team Lead
1 Year 10 Months- Coached associates on store procedures, safety standards, and job expectations.
- Coordinated schedules and task assignments to support operational coverage.
- Supervised daily workflows, ensuring consistent customer service and team productivity.
- Monitored inventory accuracy and resolved stock issues on sales floor.
- Reinforced safety and compliance practices across assigned departments.
- Trained new associates on systems, processes, and team routines.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Manager
12 Years 6 Months- Directed store operations, aligning daily execution with sales, service, and compliance priorities.
- Coached team members on customer service standards, productivity expectations, and operational procedures.
- Managed scheduling, labor allocation, and coverage to support consistent front-end performance.
- Oversaw merchandising, planogram execution, and promotional set changes across sales floors.
- Monitored inventory levels, replenishment activity, and stock accuracy to reduce out-of-stocks.
- Analyzed performance trends to identify process improvements and strengthen operational efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
General Manager
19 Years- Directed daily restaurant operations, ensuring consistent service, food safety, and quality standards
- Managed labor scheduling, staffing levels, and shift coverage to support efficient store execution
- Oversaw inventory controls, ordering processes, and waste reduction to maintain product availability
- Led hiring, onboarding, and training initiatives for crew and management teams
- Monitored sales, labor, and profit-and-loss performance to guide operational decisions
- Implemented corrective actions for service issues, guest concerns, and operational gaps
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Boosted employee retention by developing comprehensive a comprehensive benefits package and fostering positive a positive work environment.
Education
Bachelor of Science - Geology
Skills
Team engagement
Team motivation
Teamwork and collaboration
Team leadership
People management
Staff training
Performance management
Problem-solving
Attention to detail
Timeline
Team Leader
Liviniti
09.2022 - 09.2026Read More
Team Lead
Walmart
10.2020 - 08.2022Read More
Manager
Walgreens Boots Alliance
02.2008 - 08.2020Read More
General Manager
McDonald's
02.1989 - 02.2008Read More
Nicholls State University
Bachelor of Science from Geology
Read More