William Wade
Bakersfield,California
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Parts and Service Director
Auto Group South
08.2017 - 09.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Service Advisor
Porterville Ford
04.2017 - 07.2017
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Suggested additional services to customers in order to meet upsell goals.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Developed process improvements to enhance overall delivery of service.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Bentonville High School
Bentonville, AR06.1977
Skills
- Customer Service
- Budget Management
- Brand Management
- Employee Development
- Schedule Management
- Process Improvement
- Team Building
- Staff Management
- Decision-Making
- Performance Tracking and Evaluation
- Training and Development
- Verbal and Written Communication
- Good Judgment
- Employee Coaching and Mentoring
- Work Planning and Prioritization
- Preventive Maintenance
- Performance Evaluations
- Professional and Courteous
- Team Development
- Scheduling and Coordinating
- Negotiation and Conflict Resolution
- Team Leadership
- Hiring and Training
- Needs Assessment
- Teamwork and Collaboration
- Customer Relationship Management
- Complex Problem Solving
- Documentation and Reporting
- Idea Development and Brainstorming
- Computer Skills
- Task Delegation
- Schedule Oversight
- Recruitment and Hiring
- Goal Setting
- Managing Operations and Efficiency
- Problem Resolution
- Administration and Reporting
- Revenue Forecasting
- Project Planning
Timeline
Parts and Service Director
Auto Group South
08.2017 - 09.2023
Service Advisor
Porterville Ford
04.2017 - 07.2017
High School Diploma -
Bentonville High School
Similar Profiles
Adam HollandAdam Holland
General Sales Manager at Infiniti Of South MississippiGeneral Sales Manager at Infiniti Of South Mississippi
Jacob RezaJacob Reza
Supervisor of Operations at Auto Club Group SouthSupervisor of Operations at Auto Club Group South
Tracy-Ann JonesTracy-Ann Jones
Title Clerk at South Motors Auto GroupTitle Clerk at South Motors Auto Group
Erika FloresErika Flores
Medical Biller and Coder at West Coast Eye InstituteMedical Biller and Coder at West Coast Eye Institute
Desiree LunaDesiree Luna
General Manager at Chuys Mesquite BroilerGeneral Manager at Chuys Mesquite Broiler