Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Walker

Chicago,IL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience

Work History

Office Manager

Bridge & Burn
07.2021 - Current
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

Operations Manager

Williams & Sonoma
12.2018 - 07.2021
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Store Manager

Mission Workshop
09.2015 - 11.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Interacted well with customers to build connections and nurture relationships.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Plumber's Assistant

Lipson Plumbing
11.2014 - 09.2015
  • Drilled and cut holes in walls and floors to accommodate passage of pipes.
  • Repaired sinks, dishwashers and other domestic appliances, removing clogs, and cleaning pipes.
  • Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
  • Used couplings, clamps and screws to assemble pipe sections, tubing and fittings.

Store Manager

Chrome Industries
07.2010 - 10.2014
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

No Degree - Product Design

Pasadena City College
Pasadena, CA

Skills

  • Excellent multi-tasking ability
  • Visual Merchandising
  • Scheduling and calendar management
  • Relationship Building
  • Staff Management
  • Clear oral/written communication

Timeline

Office Manager

Bridge & Burn
07.2021 - Current

Operations Manager

Williams & Sonoma
12.2018 - 07.2021

Store Manager

Mission Workshop
09.2015 - 11.2018

Plumber's Assistant

Lipson Plumbing
11.2014 - 09.2015

Store Manager

Chrome Industries
07.2010 - 10.2014

No Degree - Product Design

Pasadena City College

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William Walker