Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

William Walsh

Wallingford

Summary

Versatile and results-driven operations leader with 15+ years of experience managing large-scale distribution, logistics, and technical support functions in fast-paced, performance-driven industries. Proven success leading non-union teams, optimizing throughput, and delivering measurable improvements in safety, delivery, cost, and quality. Brings deep cross-functional experience across fulfillment, aftermarket operations, software systems, and field support—ideally suited for driving strategic and daily operations in a critical distribution center environment. Known for building accountable teams, driving efficiency through Lean principles, and ensuring compliance in highly regulated settings.

Overview

17
17
years of professional experience

Work History

Operations Manager

Amazon
01.2022 - Current
  • - Lead 3 salaried managers and 100+ associates in outbound fulfillment operations, supporting 250,000+ daily unit shipments in a high-volume distribution environment.
  • - Trained and developed the launch team and designed outbound workflows from the ground up—resulting in the lowest package miss rate of any Amazon site launch in the last 5 years.
  • - Serve as Subject Matter Expert for outbound operations; implement data-driven process improvements that enhance safety, reduce cost per unit, and increase delivery accuracy.
  • - Collaborate cross-functionally with HR, IT, and Supply Chain to resolve bottlenecks, streamline labor planning, and optimize resource utilization.

Retail Manager

Hamden Sports Center
10.2022 - Current
  • - Oversee high-volume retail operations at the company’s flagship location, ensuring exceptional in-store customer service and team performance.
  • - Manage staffing, shift execution, inventory transfers, and product availability across four store locations.
  • - Sell select items through SidelineSwap, maintaining product listings, fulfillment, and customer communication in alignment with company policy.
  • - Designed and implemented a real-time internal tracking system to streamline order status visibility and reduce fulfillment time.

Operations Manager

FedEx Ground
06.2021 - 12.2021
  • - Directed inbound and outbound operations for package handling teams, focusing on labor planning, load sequencing, and on-time dispatch.
  • - Implemented targeted changes in shift workflows that improved throughput and reduced overtime.
  • - Maintained a strong safety culture through coaching and SOP reinforcement.

Field Support Manager → Analysis Team Manager → Software Lifecycle Specialist

IMCORP
09.2013 - 06.2021
  • - Managed the 24/7 Field Support Team assisting technical crews testing underground power cables across the U.S.
  • - Developed ticketing and knowledge base systems to streamline issue resolution and reduce downtime.
  • - Led a team of analysts responsible for interpreting complex test data and producing accurate reports for utility clients.
  • - Oversaw full software lifecycle for IMCORP’s proprietary testing platform: managed change requests, facilitated cross-functional planning, executed test plans, and authored release documentation.
  • - Promoted three times due to leadership and technical impact on business-critical operations.

Assistant Manager

HockeyGear.com
08.2012 - 09.2013
  • - Managed retail and e-commerce operations, inventory control, and shipping for high-volume team equipment orders.
  • - Built strong relationships with local hockey organizations, increasing team sales and brand reach.

Field Service Specialist

Dish Network LLC
11.2008 - 08.2012
  • - Installed and serviced satellite systems in homes and businesses; promoted for service quality and efficiency.
  • - Delivered on-site support and customer training, maintaining high satisfaction and system uptime.

Education

B.A. - Business Administration

Arizona State University
Tempe, AZ
01.2021

Engineering Pathways Program

Gateway Community College
New Haven, CT

Industrial, Commercial & Residential Electrician

Porter and Chester Institute
Branford, CT

Skills

  • Logistics & Distribution Leadership
  • Workforce Development & Coaching
  • KPI-Driven Operations (Safety, Delivery, Cost, Quality)
  • Capacity & Labor Forecasting
  • EH&S / ISO Compliance Oversight
  • Technical System Lifecycle Management
  • Lean Process Improvement / 5S / Root Cause
  • Cross-Functional Collaboration
  • Software: WMS, Microsoft Suite, Jira, Opsgenie

Accomplishments

Built and guided the leadership team while designing operational processes for a new site launch that set a five-year record for on-time delivery performance.

Timeline

Retail Manager

Hamden Sports Center
10.2022 - Current

Operations Manager

Amazon
01.2022 - Current

Operations Manager

FedEx Ground
06.2021 - 12.2021

Field Support Manager → Analysis Team Manager → Software Lifecycle Specialist

IMCORP
09.2013 - 06.2021

Assistant Manager

HockeyGear.com
08.2012 - 09.2013

Field Service Specialist

Dish Network LLC
11.2008 - 08.2012

B.A. - Business Administration

Arizona State University

Engineering Pathways Program

Gateway Community College

Industrial, Commercial & Residential Electrician

Porter and Chester Institute

Similar Profiles

CREATE PROFILE