William Ward
Temple,Tx
Summary
Experienced and well-rounded worker bringing dedication and exceptional work ethic. Trained in public relations with additional Knowledge and experience. High energy and outgoing with a dedication of doing what is right regardless of whatever the situation may intel. Aspiring Social Worker. Fast learner and multi-tasker, willing to work a flexible schedule, including night shift and weekends. Qualifications include: Secret Clearance, Reliable, Management experience, Time-management, Leader, Attention to detail, Adaptable, Works Well Under Pressure, Exceptional Interpersonal Skills, Communication, Responsible, Critical Thinker, Computer Software Knowledgeable, Team player, Ability to work well independently or in a group.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Program Coordinator
ResCare
01.2024 - Current
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Managed budgets and resources for successful execution of multiple clients simultaneously.
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Tracked and reported expenses accurately to manage client budgets.
- Identified risks and developed mitigation plans.
- Provided various resources to families to meet clients needs.
Route Delivery Driver
Jack Hilliard Distribution Company
10.2022 - 11.2023
- Processed payments, made change, and provided receipts.
- Planned daily rounds to determine most efficient way to distribute newspapers.
- Received, counted and inspected inventory for delivery.
- Inspected and loaded delivery trucks and picked up customer returns.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Analyzed sales and customer data to identify buying trends and offer recommendations.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Displayed products properly at customer sites and according to company specifications and policies.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Compost Operator
Brazos River Authority
06.2022 - 11.2022
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Performed inspections and routine maintenance on equipment.
- Provided on-the-job training to newly hired workers and team members.
- Set up machines to start production cycles and controlled machine settings.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Performed quality checks to identify finish discrepancies.
- Conducted inspection of in-process or finished product.
- Worked outside in all weather conditions.
- Fed raw materials and components into semi-automated machines according to production needs.
- Drafted reports detailing machine production outputs and material quantities.
Crewman II
Special Outfit Bridge, Bell County Road And Bridge
04.2020 - 06.2022
- Communicated with supervisors on what equipment would be needed to perform a job at a worksite for repair of roads or bridges in Bell, County
- Identified job site challenges to help shape effective solutions to complete company objectives
- Conducted tail-gate and office meetings to coordinate daily task for colleagues to ensure everyone was aware of their duties for the workday
- Aligned and trained new hires to the crew on how to correctly and effectively complete task and jobs appointed to them upon being released to work alone
- Outperformed colleagues with the same job title, allowing me to excel in a short period of time to take charge of the crew in absence of the crew foreman
- Completed daily timesheet and maintained accountability of resources used daily at appointed work site, and at close of business input all information into computer for the foremen and superintendent to stay updated on all aspects of each jobsite.
- Professionally managed emergency situations, road closures and inclement weather conditions.
Special Outfit Bridge, Equipment Operator
Georgia Department of Transportation, GDOT
04.2019 - 06.2020
- Operated Heavy Equipment to load/unload and transport or move to carry out specified jobs around the state of Georgia.
- Communicated with supervisors on what equipment would be needed to perform a job at a worksite for repair of roads or bridges in the city of Atlanta
- Operated machining equipment safely with team of operators.
- Performed road closures to ensure the safety of my counterparts could be seen during night operations conducting construction work.
- Mentored new operators on how to operate equipment safely And effectively to complete jobs and task
- Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
- Adhered to instructions from supervisors and engineers onsite.
Independent Contractor/ Owner-Operator
Calioh Logistics, LLC
01.2018 - 12.2020
- Conducted Business with USA Truck moving their company freight with my company truck as an Over the Road driver ensuring safe and on time delivery with a one hundred percent success rate.
- Conducted business with E-Transport Carriers as an Over the Road driver allowing them to utilize my tractor to allow both companies to grow and profit.
- Called and negotiated rates with brokers to move freight for multiple different companies.
- Managed and maintained a great work/life balance for all employees and ensured they were always taken care of.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Trained and motivated employees to perform daily business functions.
Route Delivery Driver
Mclane Foodservice
02.2018 - 05.2019
- Worked the dock loading and unloading cargo with a forklift onto trailer in preparation for nightly deliveries to different food chain restaurants.
- Ensured inventory was taken at each store by utilizing a RF scanner to keep track of what was being delivered at each stop, and then printing off a receipt so the store management knows what was received.
- Supervised and maintained key and alarm code control for each store deliveries were made to without loss or theft of any merchandise.
- Received, counted and inspected inventory for delivery.
- Delivered orders to customers to drive full satisfaction.
- Maintained positive relationships with customers to promote continued business opportunities.
- Operated delivery vehicles safely and efficiently.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Developed strong customer base through efficient and reliable service.
- Immediately addressed problems with customers to promote speedy resolution.
Motor Transport Operator
U.S. Army
10.2009 - 11.2017
- Operated and maintained equipment resulting in 100,000 miles plus driven with zero operational injuries or complaints
- Operated independently with no supervision due to demonstrated ability to use sound judgement with the knowledge possessed as a truck driver
- Cross-trained co-workers on how to track, and process packets for company essential school enrollment to ensure job accomplishment in my absence
- Achieved 100% company readiness as the unit’s information technology (I.T.) representative, ensuring company network and computer systems were maintained by resolving all trouble tickets submitted to myself in a timely manner
- Demonstrated excellent leadership when assisting a colleague how to enroll in a job essential course resulting in course completion increasing company readiness
- Enforced a climate of dignity and respect through counseling creating a more welcoming work environment
- Mentored and ensured co-workers met company guidelines, resulting in five co-workers receiving promotions
- Projected confidence and authority; worked extremely well under pressure and knew how to handle stress displaying a high level of resilience
- Ensured all personnel were safe and moving quickly to ensure productivity
- Maintained inventory with high dollar valuables.
- Maintained proficiency in tactical planning options and convoy defense techniques.
- Reported defects, damage and accidents to proper personnel.
- Oversaw handling and transportation of more than $1,000,000 in equipment while deployed to Middle East.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Education
Bachelor of Science - Public Health
American Military University
Charles Town, WV08.2023
Associate of Science - Public Health
American Military University
Charles Town, WV06.2021
High School Diploma -
Lifeskills Center of Akron
Akron, OH12.2007
Skills
- Customer Needs Assessments
- Recordkeeping Requirements
- Customer Accounts Management
- Inquiry Response
- Analytical Approach
- Information Updates
- Safety Protocols
- Critical Thinking
- Multitasking
- Organization
- Proper Phone Etiquette
- Team Oriented
Certification
Advanced Leadership, and Management Development Course 72 hours
Basic Leadership Development Course 171 hours
Basic Leadership, and management Course 69 hours
Generator Operators Course 40 hours
Hazardous Material Driver Training Course 80 hours
Fuel Handlers Course 40 hours
Advanced Skills Course (Motor Transport Operator) 252 hours
Basic Skills Course 629 hours
Bus Drivers Course 40 hours
Field Sanitation Team Course 40 hours
First Responder Course 40 hours
Additional Information
- Army Accommodation Medal Master Driver Army Achievement Medal Army Good Conduct Medal (2012, 2015) Afghan Campaign Medal Korean Defense Service Medal (2013, 2016) Non-Commissioned Officer Professional Development Ribbon Overseas Service Ribbon (2011, 2012, 2016) North Atlantic Treaty Organization Medal / Driver’s Badge
Affiliations
Member of Sigma Alpha Gamma Military Fraternity Incorporated
Timeline
Program Coordinator
ResCare
01.2024 - Current
Route Delivery Driver
Jack Hilliard Distribution Company
10.2022 - 11.2023
Compost Operator
Brazos River Authority
06.2022 - 11.2022
Crewman II
Special Outfit Bridge, Bell County Road And Bridge
04.2020 - 06.2022
Special Outfit Bridge, Equipment Operator
Georgia Department of Transportation, GDOT
04.2019 - 06.2020
Route Delivery Driver
Mclane Foodservice
02.2018 - 05.2019
Independent Contractor/ Owner-Operator
Calioh Logistics, LLC
01.2018 - 12.2020
Motor Transport Operator
U.S. Army
10.2009 - 11.2017
Bachelor of Science - Public Health
American Military University
Associate of Science - Public Health
American Military University
High School Diploma -
Lifeskills Center of Akron
Similar Profiles
Jaden BrashearJaden Brashear
Office/Medical Coordinator at ResCareOffice/Medical Coordinator at ResCare
Joshynae BrantleyJoshynae Brantley
PCA at ResCarePCA at ResCare
Mamudou TourayMamudou Touray
DSP at ResCareDSP at ResCare
Tahtiona JonesTahtiona Jones
Caregiver at ResCareCaregiver at ResCare
John GarzaJohn Garza
Assistant Manager at Strickland Brothers 10 Minute Oil ChangeAssistant Manager at Strickland Brothers 10 Minute Oil Change