Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

William Ward

Groves,TX

Summary

Self-starting Operations professional with a proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance. Skilled in fostering customer relationships, with the ability to increase company revenue.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Operations Manager

Brock Industrial/Custom Blast Services
01.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed annual budget covering all COGS and profit
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Increased profit by streamlining operations.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced operational risks while organizing data to forecast performance trends.

Yard Supervisor

Apache Industrial Services
01.2014 - 01.2021
  • Managed daily operations, coordinating staff schedules and allocating resources to ensure timely completion of tasks.
  • Optimized space utilization in the yard through careful planning of storage areas and efficient use of available resources.
  • Continuously evaluated yard operations for potential improvements, implementing changes as needed to maintain efficiency and meet business goals.
  • Conducted regular performance evaluations for staff members, offering constructive feedback for continuous development.
  • Reduced workplace accidents with consistent enforcement of safety guidelines and conducting routine inspections.
  • Coordinated closely with other departments to ensure seamless integration between yard operations and overall business objectives.
  • Improved yard efficiency by implementing streamlined processes for inventory management and equipment maintenance.
  • Collaborated with management to develop long-term strategies for optimizing workflow and resource allocation in the yard.

Yard Manager

West LTD
09.2008 - 01.2014
  • Managed a team of yard staff, delegating tasks effectively for optimal productivity and performance.
  • Enhanced yard efficiency by implementing streamlined processes for inventory management and organization.
  • Developed strong relationships with customers, leading to increased repeat business and customer satisfaction.
  • Established clear lines of communication between the yard and office staff, fostering a collaborative work environment.
  • Reduced equipment downtime through regular maintenance checks and timely repairs.
  • Supervised loading and unloading activities on-site to ensure accuracy in shipments while minimizing potential hazards.
  • Proactively identified opportunities for process improvements within the yard operations.

Service Representative

LabCorp
02.1999 - 09.2008
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
  • Provided information about company products and services, and capitalized on upsell opportunities.
  • Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Education

Associate of Applied Science - General Studies

Lamar University
Beaumont, TX
06-1996

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operations monitoring
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff management
  • Inventory management
  • Project management
  • Operations oversight
  • Performance monitoring
  • Employee motivation
  • Customer relationship management
  • Client relationships
  • Workflow optimization
  • Strategic planning
  • Project leadership
  • Schedule management
  • Performance management

Accomplishments

  • Increased company market share by 22% in just 12 months.
  • Reduced cost increases by 11% through corrective action on time management and supply usage.
  • Reduced lost workdays and recordable incidents to 0% by implementing a safety awareness program and managing it accordingly.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Certified Process Manufacturing consultant
  • Lean Six Sigma - Manufacturing Green Belt

Languages

English
Native or Bilingual

Timeline

Operations Manager

Brock Industrial/Custom Blast Services
01.2022 - Current

Yard Supervisor

Apache Industrial Services
01.2014 - 01.2021

Yard Manager

West LTD
09.2008 - 01.2014

Service Representative

LabCorp
02.1999 - 09.2008

Associate of Applied Science - General Studies

Lamar University

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