William Warren
Mesa,AZ
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring years of experience to dynamic new position.
Overview
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Retail Store Manager
Fiesta Liquors
Mesa, AZ
01.2015 - 03.2020
- Directed and supervised staff of over 5 employees
- Protected store from loss or theft by setting and enforcing clear security policies.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Generated repeat business by delivering exceptional customer service and positive engagement.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
- Handled cash and credit transactions in excess of $50,000 on a weekly basis.
- Oversees hiring, training, and maintenance of 6-8 employees.
- Referred to applicable laws and regulations to decline intoxicated customers without conflict.
- Kept inventory records of daily sales, lottery tickets and merchandise
- Met and exceeded daily sales expectations and weekly goals
Truck Driver
B&B Trucking Inc.
Mesa, AZ
02.2011 - 12.2014
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Clearly communicated with dispatchers, giving updated information, including estimated times of arrival and latest road conditions.
- Operated with safety and skill to avoid accidents and delays.
- Pushed and pulled dollies into place and raised and lowered landing gear on semi-trailers.
- Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
- Verified contents of inventory loads against shipping papers.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
- Demonstrated safe driving by following all regulations and safety procedures, resulting in zero accidents.
Warehouse Associate
Hunter Douglas Window Fashions Division
Gilbert, AZ
02.2008 - 01.2011
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Transferred inventory to and from target destinations using forklifts and other transportation vehicles.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Wrapped pallets in shrink wrap prior to loading.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Operated box or straight trucks and cargo vans.
- Worked safely around moving machinery.
- Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Entered quantity received against purchase order in computer system.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Education
High School Diploma -
09.1982 - 06.1986
Truck Driving
06.2008 - 09.2008
Skills
Relationship building and management
Maximizing profitability
Order management
Team leadership and coaching
Accurate money handling
Strategic thinker
Mathematical aptitude
Opening and closing procedures
Excellent customer service skills
Vendor management
Sales expertise
POS systems
Customer-oriented
Strong multi-tasking
Decision-making skill
Accomplishments
- Increased sales by 25% by coaching retail clerks on new merchandising standards.
- Resolved product issue through consumer testing.
- Supervised team of 6 staff members.
- Managed a store that exceeded company expectations in every category.
Timeline
Retail Store Manager - Fiesta Liquors
01.2015 - 03.2020
Truck Driver - B&B Trucking Inc.
02.2011 - 12.2014
Cr England - , Truck Driving
06.2008 - 09.2008
Warehouse Associate - Hunter Douglas Window Fashions Division
02.2008 - 01.2011
Hawthorne High School - High School Diploma,
09.1982 - 06.1986