WILLIAM WASHINGTON III
Oxon Hill,MD
Summary
Detail-oriented Sport Management professional with a proven track record in guest relations, event operations, and facility coordination. Adept at managing high-pressure environments, such as professional baseball and NFL events, with a focus on accuracy and fan engagement. Committed to supporting team goals and delivering a seamless match-day experience through strong organizational and communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Gameday Staff
REVELxp
College Park, MD
06.2025 - 11.2025
- Oversee the guest services area and provide proactive assistance to ensure a seamless attendee experience
- Partner with the Event Coordinator to execute day-of logistics, including equipment setup, breakdown, and supply management.
- Transport tailgating equipment to guests' designated areas, maintain their tailgate site, and check in to ensure their needs are met. Walk the site and check in with tailgate tents to make sure guests are enjoying their time and offer assistance as needed.
- Greeted visitors and customers upon arrival, helped, and answered questions to build rapport and retention
- Resolved guest complaints and discrepancies in a prompt and courteous manner
- Coordinated effectively with vendors on-site, managing food service stations or souvenir stands as needed.
Parks and Recreation Intern
Kent County Parks And Recreations
Dover, DE
01.2024 - 04.2024
- Optimized daily administrative workflows, allowing senior staff to focus on high-priority facility projects.
- Collaborated with management on facility improvement initiatives, providing insights to enhance site safety and guest satisfaction.
- Managed complex spreadsheets and reports with high accuracy to track program participation and resource allocation.
- Partnered with intern cohorts on group presentations, improving internal communication regarding seasonal project goals.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Guest Experience Representative
Washington Nationals Baseball Club
Washington
06.2023 - 08.2023
- Served as a primary point of contact for thousands of fans, building brand rapport through proactive assistance and detailed venue knowledge.
- Provided high-level service to VIP guests and celebrities, maintaining strict discretion and professionalism at all times.
- Promptly resolved guest complaints and seating discrepancies, ensuring a positive experience for all attendees.
- Coordinated with stadium security and ticketing teams to manage guest flow from entry to exit.
- Collaborated with team members to handle guest requirements from check-in through check-out
Volunteer
Delaware State University Sport Management Department
Dover
04.2022 - 05.2023
- Supported engaging, fun, and smooth-running events by helping with organization and planning
- Coordinated game-day logistics and programming to ensure smooth event execution
- Acted as a departmental ambassador, providing information and services to fans and students
- Used strong interpersonal communication skills to convey information to others
Education
Bachelor of Science - Sport Management
Delaware State University
Dover, DE05.2024
Skills
- Event Planning
- Facility Management
- Logistics Support
- Customer Demographics
- Trend Analysis
- Microsoft Office Suite
- Team Leadership
- Fan Engagement
- VIP Relations
- Social Perceptiveness
- Data Entry & Analysis
- Spreadsheet Management
Certification
CPR Certified
Additional Information
Member of North American Society for Sport Management
Timeline
Gameday Staff
REVELxp
06.2025 - 11.2025
Parks and Recreation Intern
Kent County Parks And Recreations
01.2024 - 04.2024
Guest Experience Representative
Washington Nationals Baseball Club
06.2023 - 08.2023
Volunteer
Delaware State University Sport Management Department
04.2022 - 05.2023
Bachelor of Science - Sport Management
Delaware State University