William Watson
Memphis,TN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technician
Kens Appliance Service
Memphis, TN
09.2023 - 02.2024
- Understood and followed oral and written directions.
- Replaced defective components or parts as needed.
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Troubleshot systems and equipment and ran tests to make effective recommendations.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Conducted preventive maintenance procedures according to established schedules.
- Used bolts, rivets and screws to fasten parts.
- Operated specialized diagnostic tools used to identify system faults.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
Delivery Driver/Appliance Installer and Furntire
Rent A Center Warehouse & Retail Store
Memphis, TN
06.2023 - 09.2023
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Transported and safely delivered items to prevent damage or loss.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Utilized street maps to plan and determine most efficient routes.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Monitored fuel level throughout shift and refueled when necessary.
Cashier/Liquor Store Associate
Virgies Liquor Store
Memphis, TN
04.2013 - 06.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Worked closely with front-end staff to assist customers.
- Answered customer questions and provided store information.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Bagged or packaged purchases and wrapped gifts.
- Placed special orders or called other stores to find desired items.
- Recommended, selected and located merchandise based on customer desires.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers to determine wants or needs.
- Minimized product loss with proper rotation and handling of bottles, cans and cases.
Education
High School Diploma -
Kansas Votech Adult High School
Memphis, TN05-2011
Skills
- Interpersonal Communication
- Technical Troubleshooting
- Diagnostic Techniques
- Leak Checks
- System Troubleshooting
- Equipment Repair
- Customer Service
- Safety Equipment
- Maintenance and Repairs
- Customer Interaction
- Troubleshooting and Diagnosis
Certification
- EPA License
Timeline
Technician
Kens Appliance Service
09.2023 - 02.2024
Delivery Driver/Appliance Installer and Furntire
Rent A Center Warehouse & Retail Store
06.2023 - 09.2023
Cashier/Liquor Store Associate
Virgies Liquor Store
04.2013 - 06.2023
High School Diploma -
Kansas Votech Adult High School
- EPA License
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